Marketing and Communications Manager

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in the logistics sector is seeking a Marketing Manager to drive customer-centric campaigns, manage budgets, and oversee events. The ideal candidate will have a Bachelor's degree in marketing or public relations, with at least 5 years of experience in omni-channel marketing. Strong project management and communication skills are essential for success in this role.

Qualifications

• Minimum 5 years' experience of developing and delivering omni-channel marketing campaigns.
• Transportation and logistics industry background will be a plus.

Responsibilities

• Champion customer centric, insight driven, digitally enabled marketing.
• Manage local marketing budget and track progress against plans.
• Oversee involvement in industry events and customer events.

Skills

Project Management

Communication

Organization

Education

Bachelor’s degree in marketing

Bachelor’s degree in public relations

Tools

Microsoft Office

Job description

Marketing campaigns

• Champion customer centric, insight driven, digitally enabled marketing

• The design and delivery of local marketing campaigns; working with stakeholders to define the brief, measurable marketing objectives, plans and deliverables

• Work in virtual teams of regional and local marketers and comms professionals for delivery

• Work with regional and cross business unit marketers to leverage assets and align messaging

• Track progress against plan, budget and provide regular reports to key stakeholders

• Manage local marketing budget

Brand and content creation

• Educate colleagues on the global brand guidelines and processes

• Work with global content team and outsourced partners to ensure our content, assets and messages deliver against individual campaign briefs, as well as support global messaging requirements

• Create and update customer-facing content on iPresent (global asset repository)

• Work with local and regional subject matter experts for thought leadership content to position DHL in media, industry publications, social and more

Sales partnership

• Promote the use of tools, resources and processes to support growth team efficiency

• Support customer satisfaction, retention and account growth through joint marketing initiatives

• Work with customer's marketing teams on co-branded press releases and marketing efforts

Events and Communications

• Oversee our involvement in industry events and DHL customer events – from assessing suitability of event, target audience, creating thought-leadership content to leads management

• Work with DHL Group corporate communications team to build profiles of key stakeholders in media

• Provide functional teams with guidance on key regional customer communications

Customer Satisfaction & Retention

• Support customer satisfaction, retention and account growth through joint marketing activities

• Establish relationships with our customer's marketing and communications teams to uncover and execute opportunities for joint promotion

Internal Communications

• Drive a common communication agenda in line with DHL Supply Chain strategy

• Engage and coordinate with stakeholders to plan communication topics

• Draft media reactive statements and work with the DHL Group Corporate Communications Team on publishing and media-related requests

• Provide photography and videography services as and when required

• Maintain the digital communication platform Smart Connect

To be successful in this position, we're looking for candidates with below qualifications:

• Bachelor’s degree in marketing, public relations or related field

• Minimum 5 years' experience of developing and delivering omni-channel marketing campaigns

• Transportation and logistics industry or sector background will be a plus

• Strong project management, organization and time management skills

• Excellent communication skills and extensive knowledge of Microsoft office applications

• Proven event management experience

• Ability to influence and negotiate at senior levels internally and externally

• Establishes clear, challenging and achievable objectives

• Aligns resources and the organization within own area of responsibility to achieve objectives

• Regularly reviews and communicates progress against objectives and adjusts as needed

• Champions continuous improvement and innovation

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.