Market Operations Manager (Fixed 2 year contract)

HSBC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HSBC in Singapore seeks a Market Operations Manager for a 2-year fixed-term contract. Hybrid work style with a focus on risk, process improvement and customer-centric outcomes across Asia/Middle East operations. You will oversee service delivery, drive improvements, and collaborate with offshore teams to ensure controlled, efficient operations.

The ideal candidate has 10+ years in Wealth/Private Banking, strong stakeholder management, and demonstrated project delivery in a matrix environment.

Qualifications

• At least 10 years’ Wealth and Private Banking experience, including operational, change management and broad experience across retail products.
• Strong stakeholder management, influencing, and experience working with offshore teams in a matrix environment.
• Strong project delivery skills; process management and continuous improvement capability.
• Analytical/problem-solving capability with a risk and control mindset and MI interpretation.
• Strong planning, attention to detail and ability to deliver under pressure with audits and controls.
• Highly collaborative team player with customer-first mindset and commercial awareness.

Responsibilities

• Provide management oversight of operations and drive process and risk improvement plans.
• Drive a customer-first culture, resolve enquiries and complaints, and lead root-cause analysis.
• Own management information (MI) and performance reporting across delivery services.
• Lead deep-dive diagnostics on under/over-performance and incidents; convert findings into actions.
• Drive continuous improvement through simplification, workflow optimization and targeted automation.
• Conduct operational due diligence and contribute to integration planning for initiatives.

Skills

Wealth & Private Banking

Stakeholder management

Project delivery

Process improvement

Analytical thinking

Communication skills

Job description

Market Operations Manager (Fixed 2 year contract)

Location:

Singapore, 01, SG, 117439

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 16 Sept 2026

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking a high calibre professional to join our team as aMarket Operations Manager (2 year contract)

In this role you will:

• Support Head of IWPB Operations to provide management oversight of operations, ensuring strong service outcomes, develop and lead process and risk improvement plans.
• Drive a customer-first culture, resolving enquiries and complaints with the team, identifying root causes and work with the respective team to develop and lead process, knowledge embedding, risk and control improvements.
• Own management information (MI) and performance reporting across delivery services with clear, decision-grade narratives, driving accountability and transparent tracking of priorities.
• Lead deep-dive diagnostics and root-cause analysis on under/over-performance, incidents and issues; convert findings into actionable recommendations.
• Drive continuous improvement through simplification, workflow streamlining and targeted automation to reduce manual effort and operational risk.
• Conduct operational due diligence and third-party assessments and contribute to integration planning for inorganic initiatives.

To be successful you will need:

• At least 10 years’ Wealth and Private Banking experience, including operational, change management and broad experience across retail products. (eg: account servicing, cards, loans , mortgage, wealth etc)
• Strong stakeholder management, influencing, and experience working with offshore teams to deliver results in a matrix environment.
• Strong project delivery skills; strong process management and continuous improvement capability, delivering measurable efficiency/cost outcomes through simplification and automation.
• Strong analytical/problem-solving capability with a risk and control mindset (MI interpretation, root-cause analysis, audit/regulatory support) and effective stakeholder management.
• Strong planning, attention to detail and ability to deliver accurately under pressure and to demanding timescales and strong risk and control mindset with experience supporting audits, regulatory actions and control effectiveness.
• Highly motivated, collaborative team player with strong interpersonal and communication skills, a customer-first mindset and commercial awareness.

You’ll achieve more when you join HSBC.

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