Market Associate (English & Mandarin)

Airbnb; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Airbnb is seeking a Market Associate in Singapore to enhance relationships with hosts in Malaysia and the Philippines. This role involves account management, partner support, and outreach initiatives, focusing on optimizing supply and offering strategic guidance to ensure success on the platform.

Qualifications

• 3+ years in new sales or account management.
• Bilingual fluency in English and Mandarin.
• Hospitality experience is a plus.

Responsibilities

• Manage relationships with emerging professional host accounts.
• Conduct optimization calls and business reviews.
• Educate clients on product changes.

Skills

Account management

Communication

Data analysis

Time management

Networking

Tools

CRM software

Salesforce

Job description

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.

Airbnb is seeking a Market Associate, with a primary focus on Malaysia and Philippines, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Senior Manager, Field Operations. The role is based in Singapore.

The Difference You Will Make

As a Market Associate, you will be responsible for the retention and growth of mid to long-tail Hosts in assigned cities in Malaysia and Philippines. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support (Senior) Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A Typical Day

• Build and manage partner relationships with emerging professional host accounts within assigned cities. We are looking for someone that is goals-oriented, is inputs-driven, and is willing to take action.
• Hold regular optimization calls and business reviews with your partners.
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
• Develop strong and long lasting partnerships.
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner.
• Analyze data and utilize data-driven recommendations to identify and action on opportunities in your region to drive increase in sales.
• Maintain a baseline understanding of the technical integration of various software.
  
  

Your Expertise

• 3+ years of experience in new sales, account management and partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills.
• Proven track record of being able to effectively work a book of business (account management).
• A strong bias for action, and persistent in the face of adversity and objection.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person.
• Team player: highly motivated to share best practices and knowledge to help peers succeed.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work.
• The ability to get things done with constantly changing priorities, projects and deadlines.
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.
• Proven experience working cross-functionally.
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.
• Bilingual fluency in both written and verbal communication in English and Mandarin is required as this role will interface with clients whose usual business language is Mandarin and English.
  
  

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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