Marine Senior Service Engineer | 1618

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Marine Senior Service Engineer to provide exceptional technical support and service for power generation products. This role involves standby support, emergency call responses, and on-site training for customers across the Asia Pacific region. The ideal candidate will have a strong background in electrical and mechanical engineering, with a passion for customer service and problem-solving. Join a dynamic team where your expertise will directly impact customer satisfaction and operational excellence.

Benefits

13th Month Salary

Transport Allowance

Training Opportunities

Travel Opportunities

Qualifications

• 5+ years of relevant experience in electrical or mechanical engineering.
• Strong customer service skills and enthusiasm for power generation.

Responsibilities

• Provide 24/7 emergency support and after-sales technical assistance.
• Install, commission, and train customers on-site as per project scope.

Skills

Electrical Engineering

Mechanical Engineering

Customer Service Orientation

Power Generation Products

Control Systems

Education

Diploma in Electrical Engineering

Degree in Mechanical Engineering

Tools

John Deere ECU

KDI ECU

Job description

Marine Senior Service Engineer

• Working Location: Jurong Pier Road - Boon Lay
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range: SGD 3,700 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Specific Responsibilities

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers' complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279