Manufacturing Install Coordinator

APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading semiconductor company seeks a Technical Liaison to bridge field and factory operations. The role involves overseeing customer support, managing quality assurance, and conducting failure analysis. Candidates should possess a degree in engineering and extensive experience in semiconductor equipment or technical services, ideally related to CVD equipment, and be prepared for significant travel.

Qualifications

• 8-12 years of experience in Semiconductor equipment or technical service.
• Strong independent work ethic and ability to travel frequently.
• Knowledge in manufacturing methods related to products and cost structure.

Responsibilities

• Act as technical liaison between field and factory manufacturing processes.
• Lead Failure Analysis (FA) activities to mitigate technical challenges.
• Prepare project plans and coordinate project deliverables.

Skills

Project Management

Mechanical Knowledge

Electrical Knowledge

Analytical Skills

Education

Bachelor’s degree in engineering or related field

Tools

SAP

iOMS

Job description

Job Description

Key Responsibilities:

• Act as technical liaison between field to factory manufacturing process.
• Responsible for related technical support aspects of a specific customer, viz. escalation, system installation, improvement programs, and upgrades.
• Involves in upfront Configuration accuracy Review Meeting (CaRM) and Non-Standard Request (NSR). Drive accuracy of customer shipped configuration and BOMs (bill of Materials)
• Ability to analyze Bill of Materials (BOM) and work on change control processes including Non-Standard Request (NSRs) or Engineering Change Orders (ECOs).
• Perform Validation Inspection (MVI) for specific customer tools that are part of the Tool Readiness Assessment (TRA) process.
• Monitor manufacturing progress in the factory and alert stakeholders to take action on critical tasks.
• On-site presence at customer site to gain understanding of customer specific needs, system installation risk, manufacturing related non-conformances.
• Lead and participate in Failure Analysis (FA) activities to identify and resolve high impact long term technical challenges. Contribute to reducing tool installation and warranty (I & W) costs through proactive issue resolution and continuous improvement initiatives.
• Analyze operational data; develop and implement recommendations.
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback.
• Prepare project plans and coordinate the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements.
• Document and mitigate non-conformance repeats

Functional Knowledge

• Require functional expertise, broad company knowledge (how one's own area integrates with others) and additional industry or business knowledge.
• Has working knowledge of production system SAP, iOMS.
• Demonstrate good knowledge of mechanical, electrical, pneumatic & vacuum and process testing.
• Knowledge of manufacturing methods & commodities related to product and cost structure.
• Reasonably good experience in Project Management.
• Experience in semiconductor industry - Wafer fab equipment installation / process development or similar electromechanical equipment is preferable

Requirements:

• Bachelor’s degree in engineering or related field.
• 8-12 years of experience working on Semiconductor equipment – either in manufacturing or in field/technical service. Preferably CVD equipment.
• Applies general knowledge of business developed through education or experience
• Strong independent work ethic
• Willing to travel 30% ~ 50% of the time, with trips lasting a minimum of two weeks.