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A leading company in advanced wafer inspection is seeking a technical support specialist. You will handle production escalations, engage in new product development, and provide robust technical support to ensure successful product launches. Ideal candidates must have a degree in IT or Engineering and at least three years of relevant experience.
Job Description
Handle daily production escalation of complex computing system which is a part of advanced wafer inspection instrument. Provide strong technical support to production team and ensure product shipment as planned schedule.
Develop, implement, and maintain process flow and manufacturing documentation to allow products built with optimized cycle time and best quality.
Actively involving in new product development. Provide manufacturability design requirements to designers in design review. Responsible for review and approval the subsystem test method and validate the test fixtures.
To receive theoretical and build training from design team for image computer system. Lead the team for success of new product launch.
Release ECO’s to implement new design BOM structures to meet the procurement and build requirements.
Identify and qualify EOL parts to maintain the continuity of product line and shipment schedule.
Well control software version, license key, option files for right system and customers.
Provide fly and fix support on field escalations for analysis/resolution on issues requiring in-depth product design know-how and support beta testing at customer sites.
Supplier management including specification agreements, cost reduction, ramp readiness, quality, and failure analysis.
Travelling is required at about 25% of the time.
Job Requirements
Bachelor, Masters or Ph.D in, IT/Computer Science, Electronics Engineering or related disciplines with at least 3 years of experience
Strong knowledge of computer and server hardware, GPU system, high performing storage servers, RAID controller, memory modules, network switches and InfiniBand switches.
Extensive hands-on experience in building/configure high performance computing system.
Strong diagnostic and trouble shooting skills in computer/servers operating in Windows, Linux operating system, as well local network system.
Experience with setting up computer and image processing system for vision based imaging system is a plus.
Team player with good communication skills
Possess strong troubleshooting and analytical skills to support technical issues, set-up experiments, and perform data analysis.
Ability to lead a team in defining solutions for complex issues.
Ability to champion his/her technical solutions to manufacturability issues found with the design.