Manor Culturist (Butler Services)

Capella Hotel Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Capella Hotel Singapore seeks a Manor Culturist who will provide personalized services to guests in the Manors. This role involves coordinating arrivals and departures, ensuring guest satisfaction, and collaborating with teams for a seamless experience. Ideal candidates have hospitality training and experience in luxury hotels.

Qualifications

• Diploma in Hospitality related courses and above.
• Experience in butler role in luxury hotels/resort.
• Knowledge of local attractions, dining options and activities preferred.

Responsibilities

• Coordinate guest arrivals and departures, facilitating check-in/check-out.
• Provide personalized assistance and recommendations to guests.
• Maintain communication with guests before, during, and after their stay.

Skills

Multitasking

Guest service

Communication

Problem-solving

Education

Diploma in Hospitality

Job description

Position Overview

The Manor Culturist is responsible for providing personalized service and assistance to guests staying in the Manors at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction. The Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.

The Role

• Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes

• Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking

• Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times

• Maintain communication with guests before, during and after their stay to address any requests or concerns

• Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities

• Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc

• Ensure compliance with hotel policies and procedures, including safety and security protocols

• Provide feedback and insights to management to enhance guest experiences and improve service standards

• All other Capella Culturists related duties when Manors are not sold

Talent Profile

• Diploma in Hospitality related courses and above

• Experience in butler role in luxury hotels/resort

• Ability to multitask and prioritize tasks in a fast-paced environment

• Knowledge of local attractions, dining options and activities preferred

• Having a driving license is an advantage