Manor Culturist (Butler Services)

Capella Hotel Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Manor Culturist to provide exceptional service to guests. In this role, you will coordinate arrivals and departures, fulfill special requests, and ensure guest satisfaction throughout their stay. Your ability to multitask and prioritize in a fast-paced environment will be crucial as you anticipate guest needs and collaborate with various teams. Join a dynamic environment where your contributions will help create unforgettable experiences for guests at a premier destination.

Qualifications

• Experience in a butler role in luxury hotels or resorts is essential.
• Knowledge of local attractions and dining options is preferred.

Responsibilities

• Coordinate guest arrivals and departures, ensuring a smooth check-in/check-out process.
• Provide personalized assistance and recommendations to enhance guest experiences.

Skills

Multitasking

Guest Service

Communication

Problem Solving

Education

Diploma in Hospitality

Job description

Position Overview

The Manor Culturist is responsible for providing personalized service and assistance to guests staying in the Manors at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction. The Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.

The Role

• Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes

• Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking

• Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times

• Maintain communication with guests before, during and after their stay to address any requests or concerns

• Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities

• Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc

• Ensure compliance with hotel policies and procedures, including safety and security protocols

• Provide feedback and insights to management to enhance guest experiences and improve service standards

• All other Capella Culturists related duties when Manors are not sold

Talent Profile

• Diploma in Hospitality related courses and above

• Experience in butler role in luxury hotels/resort

• Ability to multitask and prioritize tasks in a fast-paced environment

• Knowledge of local attractions, dining options and activities preferred

• Having a driving license is an advantage