Managing Director, Planning & Engineering

Who we are

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies in 2023

What you will do

The Managing Director, Planning & Engineering will lead and oversee the Flight Network Operations Center (FNOC), ensuring network on-time performance, and high-quality service reliability. This role involves strategic leadership, logistics coordination, and collaboration with internal and external stakeholders to enhance customer satisfaction and drive operational/service excellence.

Essential Duties / Responsibilities

1. Flight Network Planning & Operational Execution
   • Oversee end-to-end planning, monitoring, and execution of parcel/freight movements across the network under the FMC framework.
   • Ensure alignment between demand and capacity in real time to optimize network efficiency and service performance.
   • Develop and implement network contingency plans to mitigate disruptions and maintain service continuity.
2. Service Performance & Quality Management
   • Drive on-time performance and service reliability across all operational segments.
   • Lead the design and execution of service quality programs, including performance planning, KPI tracking, and service analytics.
   • Monitor network performance and initiate corrective actions to resolve bottlenecks or inefficiencies.
3. Process Optimization & Technology Enablement
   • Champion continuous process improvements through re-engineering and workflow simplification.
   • Collaborate with Technology and Engineering teams to deploy digital tools that enhance visibility, automation, and performance monitoring.
   • Foster a data-driven culture by integrating analytics into operational decision-making.
4. Stakeholder Collaboration & Communication
   • Serve as the central point of contact for operational communication with key internal stakeholders (e.g., RMCC, CE, Sales).
   • Proactively engage stakeholders to provide shipment visibility, resolve service issues, and align expectations.

You will be a great fit if you

• Bachelor’s degree in Engineering, Supply Chain, Logistics, or related field (Master’s preferred).
• Proven track record in operations management, planning or engineering roles, preferably in logistics, express, supply chain, or freight/airline industries.
• Strong background in process-driven execution, with demonstrated experience in process re-engineering and operational optimization.
• Technologically savvy – experienced in implementing or leading technology transformation projects.
• Skilled in managing real-time demand and capacity planning with hands-on operational oversight.
• Experience in managing service performance and operational KPIs (e.g., on-time delivery, service quality metrics)
• Excellent leadership, stakeholder management, and communication skills across cross-functional and geographically dispersed teams.

What you can expect

• Attractive remuneration package including Contractual Bonus and Tuition Assistance.
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Work-life balance programs including hybrid work arrangement: WFH (work from home) and office
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on shipping, travel, and more

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.