Manager, Workplace Experience

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

• Oversee and direct the Central Administration Team along with outsourced vendors in managing office tenancy agreements, providing common office supplies and equipment, overseeing outsourced mailroom and courier services, and handling workplace systems or minor projects.

• Create an annual work plan and budget requirements.

• Lead in the project management of workplace systems such as room booking and access card systems, minor renovations of spaces etc.

• Implement tracking measures to monitor progress, allocate additional resources, and offer guidance as necessary.

• Regularly engage with stakeholders and senior management to obtain approvals and support for the seamless execution of new initiatives.

• Lead the team in establishing, refining, and documenting processes into standard operating procedures.

• Conduct Requests for Proposals (RFPs) to select outsourced vendors.

• Gather and address client feedback through various channels promptly, analyzing reported issues to identify any that need a comprehensive approach.

• Perform regular reviews of business processes to ensure efficiency and effectiveness, suggesting improvements as needed.

Job Requirements

• Degree in Facilities Management, Business Administration or a related field with at least 5 years of managerial experience.

• Experience with Tender & Procurement Management, including submissions, proposals, and justifications for tenders and procurement.

• Strong communication, writing, interpersonal, and stakeholder engagement and management skills.

• Analytical and organised, able to translate concepts into actionable goals.

• Meticulous, resourceful and creative with the ability to lead team and to run multiple workstreams concurrently.