Manager (Workplace Experience)

Ministry of Defence of Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A national defense organization in Singapore seeks a professional to oversee the development of integrated workplace services. The role involves managing facilities, supporting management, and implementing innovative workplace solutions to enhance employee experience. Candidates should have at least 5 years of experience in customer management and possess strong stakeholder and project management skills.

Qualifications

• At least 5 years of experience in frontline, customer or relationship management.
• Ability to push boundaries in process change and service improvements.
• Strong stakeholder and project management skills.

Responsibilities

• Oversee development and delivery of integrated workplace services.
• Manage work-near-home facilities and support senior management.
• Establish and implement workplace experience initiatives.

Skills

Frontline customer management

Stakeholder management

Project management

Data analytics

Innovative mindset

Job description

What The Role Is

You oversee the development and delivery of integrated workplace services across various MINDEF/SAF locations, enhancing employee experience through innovative workplace solutions.

What You Will Be Working On

• Manage work-near-home facilities
• Support senior management offices
• Oversee workplace services and amenities
• Establish and implement workplace experience initiatives through data-driven strategies and stakeholder management
• Strategise, develop and manage the communications and engagement activities
• Coordinate employee concierge services
  
  
  

Challenge(s)

• Being innovative, agile and challenge the status quo to drive initiatives and continuous improvements for enhanced employee experience
• Being analytical and leveraging big data for insights of user behaviours and processes so as to perform predictive analytics and forecast future trends for new initiatives/improvements
  
  
  

What We Are Looking For

• At least 5 years of experience in frontline, customer or relationship management to push boundary in process change and service improvements
• Stakeholder and project management skills
• Data analytics skills
• Innovation mindset
  
  
  

(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Only shortlisted candidates will be notified.