Manager, Workforce Efficiency & Standards

Job Requirements

• Conduct comprehensive time-motion studies and process analyses across retail locations to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Develop, maintain, and optimize operational standards, ensuring they are current, effective, and aligned with business objectives. This includes quality assurance (QA) on standards files.
• Develop and refine labor models to enhance the accuracy of staffing forecasts, optimizing resource allocation and minimizing labor costs. This includes labor demand analysis and forecasting.
• Lead the design and execution of user acceptance testing for new systems and tools, ensuring alignment with operational needs and seamless integration.
• Collaborate closely with store management and cross-functional teams to implement process improvements that increase productivity, enhance the customer experience, and achieve key performance indicators.
• Develop and present clear and concise reports summarizing findings, recommendations, and detailed cost-benefit analyses for proposed initiatives, including project savings analysis.
• Apply industrial engineering principles to design efficient workflows, optimize storage solutions, and improve overall operational effectiveness.
• Develop and deliver training programs for store staff on new processes, best practices, and the effective use of new tools and systems.
• Support innovation projects by providing analytical insights and contributing to the development of new processes and solutions.
• Develop e-commerce manpower demand forecasts to support fulfil-from-store operations.
• Configure event-specific operational plans and standards to ensure smooth execution and efficient resource utilization.
• Manage and follow up on data requests, ensuring timely and accurate information is provided to stakeholders.
• Proactively identify potential opportunities for improvement in all areas of retail operations.

Other Information

• Location: FairPrice Hub (next to Joo Koon MRT station)
• Working hours: Monday - Friday, 8:30am - 6pm