Manager, Warehouse Operations

DHL Germany; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated Operations Manager to oversee and enhance operational performance. This role involves ensuring adherence to service level agreements while fostering customer relationships and driving process improvements. With a focus on quality, service, and cost, you will lead a team to achieve operational excellence and implement innovative solutions. Join a company that values diversity and inclusivity, providing a supportive environment for all employees. If you are passionate about logistics and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in Operations Management with strong logistics knowledge.
• Proficient in Excel and familiar with VBA, SQL, and PowerBI.

Responsibilities

• Ensure delivery of SLA's and manage operations according to DSC standards.
• Build strong customer relationships to ensure retention and growth.

Skills

Operations Management

Logistics Management

Excel

VBA

Access

SQL

PowerBI

Project Management

Customer Relationship Management

Business Process Improvement

Education

Degree in Logistics / Supply Chain Management

Tools

Excel

VBA

Access

SQL

PowerBI

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To ensure delivery of SLA's with customer in a fast growing sector, including managing/implementing operations in accordance with the DSC standards.
• Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
• Frequently review, align and keep management team updated on operational issues and performances indices such as utilization, productivity, space and resources management, training and hiring
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
• Drive high performance in own team with focus on quality, service and cost
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve service quality and productivity
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Analyse opportunities for warehouse automation
• Project management support for joint projects with Customers as well as internal projects

Requirements

• Degree in Logistics / Supply Chain Management preferred.
• Minimum 5 years experience in Operations Management
• High proficiency in Excel. VBA, Access, SQL, PowerBI skills will be an advantage
• Must be highly motivated and able to supervise headcount of more than 10 and manage relationships with all levels of staff and customers
• Have excellent verbal, written and presentation skills

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.