Manager, Training & Recruitment (Learning Specialist), Contact Center

United Overseas Bank Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading bank in Asia is seeking a Manager for Training & Recruitment to enhance employee capabilities at their Contact Center. The role involves developing training programs, conducting training sessions, and collaborating with stakeholders to improve performance. Ideal candidates should have a Bachelor Degree and experience in banking or training, with strong analytical skills.

Qualifications

• Min 3 to 4 years of working experience in Banking / Training.
• Able to work with different levels of stakeholders.

Responsibilities

• Implement structured onboarding programs for new hires.
• Develop training materials and conduct training sessions.
• Analyze current call trends for continuous improvement.

Skills

Analysis

Education

Bachelor Degree

Tools

MS Office

Job description

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Manager, Training & Recruitment (Learning Specialist), Contact Center

Posting Date: 3 Jul 2025

Location:

Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

New Hire Training, Upskill training as well as New Process Training

• Continuously review and implement structured onboarding programs to ensure new hires gain a strong understanding of company products, processes, and service expectations.
• Facilitate engaging and effective training sessions that promote job confidence and readiness.
• Designs and implements annual skills assessments and recertification programs to ensure ongoing competency and compliance.

Program Development:

• Develop and maintain comprehensive training materials, including manuals, e-learning modules, and job aids.
• Ensure content is up-to-date, relevant, and aligned with business goals.
• Analyzes current call trends to identify knowledge gaps and integrates insights into training modules for continuous improvement.
• Oversee ongoing learning initiatives such as skills development workshops, coaching sessions, and digital learning.
• Promote a culture of continuous improvement and service excellence.

Performance & Engagement:

• Monitor training effectiveness and employee performance post-training. Identify learning gaps and recommend targeted interventions to enhance productivity and service quality.

Attrition & Retention Analysis:

• Track and analyze early attrition trends and key drivers during training. Collaborate with HR and business leaders to recommend strategies that improve employee retention and long-term engagement.

Stakeholder Collaboration:

• Partner with department heads and team leaders to align training initiatives with operational needs and performance goals.

Job Requirements

• Bachelor Degree with min 3 to 4 years of working experience in Banking / Training
• Able to work with different levels stakeholders
• Proficient in Analysis and MS Office Tools

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.