Manager, Technical Documentation

Hannah Life Technologies Pte. Ltd.; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Hannah Life Technologies Pte. Ltd. is seeking a senior Technical Writer Lead to guide a team creating end-user documentation for genetic analysis and related products.

You will mentor writers, manage projects, and ensure content quality across instruments, software, assays, and reagents. The role requires a science degree, 5+ years in technical writing, and strong leadership. Collaboration with R&D, regulatory, and product teams is essential, with focus on clear, concise content and process

Qualificações

• Bachelor’s degree in science; advanced degree preferred.
• Experience in the life sciences industry.
• 5+ years of technical writing; leadership experience preferred.
• Proven management and leadership experience.
• Excellent written and verbal communication with strong attention to detail.
• Ability to translate complex technical information for varied audiences.
• Interpersonal and project management skills.
• Knowledge of style guides and standard practices.
• Experience with AI tools and content management systems.
• Knowledge of cGMP regulations and quality systems preferred.
• Able to work with cross-functional teams across multiple sites.
• Strong data analysis and reporting skills.

Responsabilidades

• Train and mentor writers in producing high-quality technical documentation for end users from information provided by R&D scientists, hardware and software engineers, product managers, regulatory specialists, and other key business collaborators.
• Plan and prioritize projects, analyze complex documentation requests, and distribute work among the writers.
• Review and edit technical content to make sure that it is logical, concise, and meets the needs of our target audience.
• Recommend improvements to content organization, structure, clarity, and delivery.
• Write new content as needed.
• Analyze current and future capacity, hire and onboard writers and contractors, and handle vendor relationships.
• Build collaborative relationships with teams and functional areas throughout the company (technical support, field application scientists, regulatory, quality, manufacturing, product management, and others).
• Incorporate feedback from internal and external customers to improve document quality.
• Foster an atmosphere of continuous process improvement.
• Develop and track operational metrics and report analytics to understand and communicate needs and drive efficiency.
• Actively follow trends in technical communications.

Conhecimentos

Team leadership

Technical writing

Life sciences

Editing

Project management

Communication

AI tools

Content management

cGMP knowledge

Formação académica

Bachelor’s degree in science

Advanced degree preferred

Ferramentas

DITA

XML authoring

Content management systems

Descrição da oferta de emprego

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Lead a team of technical writers creating end-user documentation for products related to genetic analysis, biomarker discovery, predictive genomics, reproductive health, pathogen detection, disease-specific solutions, forensics, and human identification. The ideal candidate is passionate about clear, concise scientific communication and agile project planning and management. You will build strong collaborative relationships within your team and across business functions to develop instructional content that is critical to customer success with our instruments, software, assays, and reagents. Expertise in technical content creation, DITA standards, and XML-based authoring preferred.

WHAT YOU WILL DO

• Train and mentor writers in producing high-quality technical documentation for end users from information provided by R&D scientists, hardware and software engineers, product managers, regulatory specialists, and other key business collaborators.

• Plan and prioritize projects, analyze complex documentation requests, and distribute work among the writers.

• Review and edit technical content to make sure that it is logical, concise, and meets the needs of our target audience.

• Recommend improvements to content organization, structure, clarity, and delivery.

• Write new content as needed.

• Analyze current and future capacity, hire and onboard writers and contractors, and handle vendor relationships.

• Build collaborative relationships with teams and functional areas throughout the company (technical support, field application scientists, regulatory, quality, manufacturing, product management, and others).

• Incorporate feedback from internal and external customers to improve document quality.

• Foster an atmosphere of continuous process improvement.

• Develop and track operational metrics and report analytics to understand and communicate needs and drive efficiency.

• Actively follow trends in technical communications.
  

REQUIREMENTS

• Bachelor’s degree in science; advanced degree preferred

• Experience in the life sciences industry

• 5+ years of technical writing experience; will consider candidates with proven writing, editing, and leadership skills in lieu of experience.

• Proven management and leadership experience supporting and developing team members

• Excellent written and verbal communication skills with strong attention to detail

• Demonstrated ability to translate complex technical information for various audiences

• Excellent interpersonal and people and project management skills.

• Knowledge of relevant style guides and standard practices.

• Experience with AI tools and content management systems

• Knowledge of cGMP regulations and quality systems preferred

• Able to work effectively with cross-functional teams across multiple sites.

• Strong data analysis and reporting skills