Manager, Special Services (Sales)

FedEx Express México; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

FedEx Express México is seeking a Manager, Special Services (Sales) to oversee centralized customized services, ensuring customer retention and satisfaction through effective policy implementation. The role emphasizes revenue and gross margin growth, vendor management, and alignment with corporate goals.

The position requires leadership, strategic thinking, strong communication, and a proven ability to influence and negotiate.

Qualifications

• Bachelor’s degree or equivalent.
• Four (4) years of relevant work experience.
• Strong presentation skills.
• Proven expertise in influencing, persuading, negotiating, and decision making.
• Strong written and verbal communication skills.
• Comfortable networking with anyone.
• Leadership and team management experience.
• Strategic thinking.
• Vendor management skills.
• Service quality management experience.
• Business planning and solution design capability.

Responsibilities

• Monitor employee satisfaction and service performance, fostering a positive work environment conducive to high-quality service delivery.
• Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery.
• Achieve and drive gross margin growth through strategic pricing and cost management initiatives.
• Ensure compliance with local regulations and policies, managing adherence to processes and procedures.
• Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them.
• Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms.
• Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to align service objectives with overall business goals and objectives.

Job description

Manager, Special Services (Sales)

Manage customized services centrally, ensuring customer retention and satisfaction through effective implementation of procedures and policies. Lead vendor relationships, drive revenue and gross margin growth, and align service objectives with overall business goals.

Key Responsibilities

• Monitor employee satisfaction and service performance, fostering a positive work environment conducive to high-quality service delivery.
• Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery.
• Achieve and drive gross margin growth through strategic pricing and cost management initiatives.
• Ensure compliance with local regulations and policies, managing adherence to processes and procedures.
• Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them.
• Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms.
• Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to align service objectives with overall business goals and objectives.

Qualifications

• Bachelor’s degree or equivalent.
• Four (4) years of relevant work experience.
• Strong presentation skills.
• Proven expertise in influencing, persuading, negotiating, and decision making.
• Strong written and verbal communication skills.
• Comfortable networking with anyone.
• Leadership and team management experience.
• Strategic thinking.
• Vendor management skills.
• Service quality management experience.
• Business planning and solution design capability.

Equal Opportunity Employer

FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans). We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.