Manager, Site Performance (Mining Industry)

Caterpillar Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Caterpillar Asia Pte Ltd seeks a Site Performance Manager in Singapore. This role involves collaborating with teams to enhance customer experiences and product performance in mining operations. Candidates should possess strong communication and problem-solving skills, with a commitment to customer satisfaction.

Benefits

Variable bonus

Paid annual leave

Flexi leave

Medical and insurance benefits

Qualifications

• Strong focus on customer satisfaction in business decisions.
• Ability to resolve complex equipment issues and strategic direction consultation.
• Ability to develop collaborative work relationships.

Responsibilities

• Support and manage product support processes at the mining site.
• Lead site performance improvements and maintain key metrics.
• Collaborate with the Dealer Site Manager and support all Caterpillar businesses.

Skills

Customer Focus

Effective Communication

Problem Solving

Education

Bachelor's degree in relevant field

Job description

Description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Resource Industries segment caters to customers using machinery in mining, heavy construction, quarry and aggregates. We currently have an opportunity for a Site Performance Manager, based in Singapore. This position collaborates on the day-to-day operation with field support teams and staff to ensure an appropriate level of support and good machine performance to satisfy customer requirements. The role will be the point of contact for dealers and customers to improve the performance of Caterpillar Mining Products at key mine sites.

What You Will Do:

• Support, co-develop, implement and manage product support processes and equipment management processes at the mine site.

• Manage business risk relating to after-sales and performance support at the site.

• Co-manage mine site focus and support Commercial Manager(s) and Product Support Manager(s).

• Work in partnership with the Dealer Site Manager to support all Caterpillar businesses at the site.

• Accountable for leading site performance improvements and best practices based on data and trends for customers and dealers.

• Maintain key site performance metrics including equipment availability, parts availability metrics, operating cost per ton, uptime, etc.

• Identify trends and potential issues, draw on the matrix organization through Customer Services and Product Support to partner with the dealer to identify root cause and implement corrective action.

• Develop, prioritize and implement strategies to address customer needs as well as ensuring dealer servicing and support practices align with recovery strategy.

What You Have:

Customer Focus & Business Acumen: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Understand mining cost per ton factors.

• Acts as a consultant to mining dealers, customers, maintenance managers and executive management in advising on strategic direction for proper equipment selection, product problem management and equipment management activities.

• Coordinates Product Problem Resolution at the mine sites.

Effective Communications and Relationship skills: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Strong communication skills to communicate to the right people and parties at the right level when needed.

• Ability to develop collaborative work relationships internally and externally.

Problem Solving and Influencing skills: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences at dealer and customer operational level.

Additional Info:

• This role requires travelling up to 30% of the time within APAC region.

• This position requires working onsite five days a week.

• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers

• International Assignment is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Posting Dates:

July 2, 2025 - July 15, 2025

Caterpillar is an Equal Opportunity Employer.

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