Manager Service Delivery Transfer Agency Operations - Corporate and Institutional Banking

HSBC; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading international bank in Singapore is seeking a Manager for Service Delivery in Transfer Agency Operations. The role involves ensuring data accuracy for fund setups, implementing tracking mechanisms for client instructions, and facilitating daily operations while enhancing service delivery. Candidates should have a strong client-focused approach and skills in project management. This position offers a rich opportunity for career development.

Qualifications

• Ability to review setup templates and ensure data accuracy.
• Experience in analyzing periodic reviews of charges and fees.
• Skills in maintaining client satisfaction and documenting instructions.

Responsibilities

• Review setup templates for Fund Manager's instructions.
• Implement tracking mechanisms for client instructions.
• Facilitate daily transfer agency operations.

Job description

Some careers grow faster than others.

If you’re looking for a career that offers numerous development opportunities, join HSBC and your future will be rich with potential. Whether aiming for the top or exploring a new direction, HSBC provides opportunities, support, and rewards to help you advance.

Securities Services provides reliable solutions that enhance performance and mitigate risk. We work with institutional investors, banks, insurance companies, governments, and multinational corporations, offering fund administration, global custody, sub-custody, clearing, corporate trust, and loan agency services.

We are seeking a high-caliber professional to join as a Manager Service Delivery Transfer Agency Operations.

Principal Responsibilities

• Review setup templates to ensure Fund Set-up, agent set-up, and other static data are accurately and timely completed according to Fund Manager’s instructions.
• Analyze and perform periodic reviews of loads setup to ensure sales charges, realization charges, and trailer fees are correctly calculated.
• Implement mechanisms to track and document instructions received, maintaining client satisfaction, and update Fund Manager’s changes promptly.
• Facilitate daily transfer agency operations, including processing, reporting, and query handling.
• Focus on streamlining service delivery, risk mitigation, and enhancing product offerings.
• Maintain internal control standards, including addressing audit observations promptly.
• Lead projects for service improvement and risk mitigation, including User Acceptance Testing.
• Maintain a service-oriented, client-focused, proactive, and responsive approach.