Manager/Senior Manager (Systems Governance & Operations Policy), SIR/CCPO

Ministry Of Social And Family Development; Singapore; On-site; SGD 54,000 - 72,000; Full time

Job summary

The Ministry of Social and Family Development (MSF) seeks a dedicated professional to enhance operational effectiveness through policy development and system management. This role involves collaborating with divisions and partner agencies to create robust operational frameworks, facilitating inter-agency data sharing, and overseeing the daily performance of critical systems. Join MSF to make a meaningful impact within Singapore’s social service sector and contribute to building a resilient society.

Qualifications

• Proactive and adaptable thinker.
• Strong communication and stakeholder engagement skills.
• Independent yet team-oriented.

Responsibilities

• Develop operational policies and frameworks in coordination with divisions and partner agencies.
• Facilitate data-sharing and system integration across public sector agencies.
• Oversee daily system operations and enhancements, including coordinating implementation efforts.

Skills

Strategic thinking

Stakeholder engagement

Analytical skills

Project management

Adaptability

Job description

What the role is:

The Strategy, International & Research (SIR) Directorate leads MSF’s efforts in strategic planning, transformation, international engagement, research, and data analytics to achieve its long-term goals. The Systems Governance & Operations Policy (SGP) Branch under the CaseCentral Product Office (CCPO) manages the governance and development of ICT system enablers. These systems support the social service landscape by enhancing operational effectiveness and ensuring alignment with Government Instruction Manuals (IM) and data governance policies.

What you will be working on:

1. Policy and Operational Framework Development• Collaborate with MSF divisions and partner agencies to co-develop operational policies and frameworks.• Ensure alignment with strategic and operational needs, and national data governance standards. 2. Cross-Agency Data Sharing and System Integration• Facilitate data-sharing arrangements and interfaces across public sector agencies.• Translate requirements into technical specifications and implementation plans. 3. System Development and Enhancement• Support system enhancements and new developments.• Coordinate requirements gathering and implementation efforts with stakeholders. 4. System Operations Management• Oversee daily system operations and performance.• Develop SOPs and manage issue triage and resolution with vendors and tech teams.

What we are looking for:

• Strategic and operational thinker• Proactive and adaptable• Strong stakeholder engagement and communication skills• Analytical and capable of managing projects• Independent and team-oriented

About Ministry Of Social And Family Development

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!