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Manager/ Senior Manager, Patient Experience (Up to $9800)

Recruit Express Pte Ltd.

Singapore

On-site

SGD 100,000 - 125,000

Full time

16 days ago

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Job summary

A leading company in healthcare is seeking a Manager/Senior Manager for Patient Experience to enhance service quality and culture. The role demands a strong background in customer service operations, leadership experience, and expertise in training development. Candidates must demonstrate effective conflict resolution and presentation skills to drive patient-centric strategies.

Qualifications

  • At least 8 years in customer/patient service operations.
  • 2 years in a managerial capacity.
  • Proficient in writing and editing.

Responsibilities

  • Responsible for planning patient experience improvement initiatives.
  • Lead feedback management process and engage with staff, patients, and caregivers.

Skills

Customer service operations
Conflict resolution
Data analytics
Presentation

Education

Recognised Degree

Job description

Manager/ Senior Manager, Patient Experience (Up to $9800)

Jobscope

  • You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
  • You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Requirements

  • Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
  • Must have a proven track record in building a service culture
  • Experience in developing, evaluating and conducting service training is essential
  • Proficient in writing and editing
  • Adept in conflict resolution, data analytics and presentation

All Interested candidates are invited to email your resume in MS Word format to:
nerissa.goh@recruitexpress.com.sg


Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

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