Manager / Senior Manager - MMS Office & Analytics, Experience Excellence

Sport Singapore; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Sport Singapore is seeking a passionate individual to lead the Booking team, enhancing service delivery while managing operations and ensuring excellence. This role involves substantial public interaction and the coordination of a dedicated team within a dynamic environment. Ideal candidates will be self-motivated, with a commitment to active lifestyles and proven experience in business management.

Qualifications

• More than 8 years of experience in business management or related fields.
• Excellent written and verbal communication skills.
• Strong project management capabilities.
• Meticulous attention to detail.

Responsibilities

• Manage the Booking team and provide guidance.
• Identify operational risks and implement improvements.
• Analyze booking data and report for management.
• Train team members to enhance capabilities.

Skills

Communication

Project Management

Teamwork

Multitasking

Job description

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovation, fun and meaningful sporting experiences.Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character ad builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.Sport Singapore is constantly on the lookout for individuals who are passionate about what they do.Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

What you will be working on:

The incumbent will manage the Booking team which handles facilities booking requests by internal and external stakeholders and provide guidance to the team in their job with the aim to deliver higher standards of service to our customers.Role and Responsibilities:• To manage the manpower needs and scheduling of duties.• To establish and maintain robust procedures, ensuring team adherence• To identify operational risks and evaluate their impact on business operations, implementing process improvements where necessary• To create and implement staff training programmes to enhance team capabilities• To assist in supervising and coordinating a mixed team of full-time and temporary staff• To manage billing operations and ensure accurate, timely processing of refunds• To guide the team in managing exceptional customer requests that fall outside standard guidelines• To assist in the implementation and execution of the facilities allocation framework, ensuring timely submissions and bookings from all stakeholders• To oversee the fair and transparent allocation of facilities across all accounts• To analyse Booking data• To gather information from various stakeholders and identify gaps in current needs.• To compile and analyse data for management reporting purposes• 60% of the time is public facing, corresponding with members of public• To review on current policies and formulate new policies for the new booking platform MyActiveSG+• To monitor and manage billing processes• To oversee refund operations to ensure timely processing• To review booking reports and resolve discrepancies with the finance teams• To implement measures to improve financial efficiency

What we are looking for:

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community.This individual should be a sport advocate through living an active lifestyle and staying active.In addition, an ideal candidate should possess the following:• Preferably more than 8 years of experience in business management, quality service management or related fields• Excellent written and verbal communication skills• Strong project management capabilities• Outstanding teamwork abilities• Meticulous to detail• Capable of multitasking and performing well under pressureThe level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 2/3-year contract in the first instance.Only shortlisted candidates will be notified.

About Sport Singapore

Why We Do What We Do?Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.