Manager/Senior Manager, Knowledge Management

Economic Development Board; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Economic Development Board (EDB) seeks a Manager/Senior Manager in Knowledge Management to enhance its knowledge management practices. The role involves developing strategies, managing cross-functional projects, and improving organizational knowledge sharing to support operational excellence. Suitable candidates should have relevant experience and a degree in Knowledge Management or related fields.

Qualifications

• Minimum 5 years of experience in Knowledge or Records management.
• Proven track record of leading complex knowledge management initiatives.
• Experience in government agencies is an advantage.

Responsibilities

• Develop and implement EDB's knowledge management strategy.
• Lead strategic cross-divisional knowledge management projects.
• Support change management initiatives and build relationships with stakeholders.

Skills

Stakeholder engagement

Attention to detail

Problem-solving

Education

Masters or Degree in Knowledge Management

Degree in Information Systems

Job description

What the role is:

About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

For more information on EDB, please visit www.edb.gov.sg

About the Role
The Administration & Corporate Records and Information Services (A&CRIS) division governs and manages knowledge services to EDB.
We are seeking an experienced knowledge management professional with good strategic thinking and stakeholder management skills to enhance EDB's knowledge management practices. You will work closely with various teams to implement and improve knowledge management initiatives.

What you will be working on:

As a Manager/Senior Manager, Knowledge Management under A&CRIS division, you will guide EDB's knowledge management initiatives to improve how organisational knowledge is captured, shared, and utilised. You will coordinate efforts that enhance decision-making capabilities and support operational excellence across the organisation.

Your key responsibilities include but are not limited to:

Strategy & Leadership

• Develop and implement EDB's knowledge management strategy in alignment with organisational objectives

• Independently formulate and lead strategic cross-divisional knowledge management projects from conception to implementation

• Track and report on knowledge management progress and outcomes

People & Culture

• Support change management initiatives to encourage knowledge-sharing practices

• Build effective working relationships with stakeholders to understand business needs

• Develop training materials and learning resources to build knowledge management capabilities

• Guide teams on knowledge management best practices to improve collaboration

Structure & Processes

• Maintain and update knowledge management policies, SOPs, and frameworks

• Evaluate and recommend knowledge management tools and technologies

• Monitor and ensure compliance with data protection and information security policies

Content & Systems

• Front knowledge management audits, ensuring proper documentation practices

• Improve information accessibility and sharing through appropriate tools and platforms

Additional duties for this role may include supporting Board Secretary in Board governance and administration matters as well as other assigned duties.

What we are looking for:

To meet the challenges of this role, you must have/be:

• Masters or Degree in Knowledge Management, Information Systems or related field

• Minimum 5 year of experience in Knowledge or/and Records management

• Proven track record of independently leading complex, cross-functional knowledge management initiatives

• Good knowledge of Knowledge or/and Records management principles and best practices

• Experience working in the Singapore government agency in similar role would be an added advantage

• Strong stakeholder engagement skills and ability to work across all levels

• Attention to detail and problem-solving abilities

• Singaporean/Singaporean PR

About Economic Development Board

EDB is the lead government agency responsible for planning & executing strategies to enhance Singapore's position as a global business centre and grow the Singapore Economy. We dream, design and deliver solutions that create value for investors and companies in Singapore. Through that, we attract economic opportunities and jobs for the people of Singapore and help shape our country's economic future.