Manager/Senior Manager, Information Management, OAR

Singapore Management University; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Systems Administrator for the Office of Alumni Relations. The role involves administering systems, managing alumni databases, and supporting engagement events. Ideal candidates should have a degree in Information Systems and at least 5 years of relevant experience. Proficiency in Microsoft Office, along with familiarity with tools like SharePoint and Power BI, are advantageous. The position also requires excellent communication skills and the ability to work flexible hours.

Qualifications

• At least 5 years of relevant experience in systems administration.
• Keen understanding of web and mobile applications as well as Apple, Google and Windows environments.
• Able to explain technical concepts to end-users in simple terms.

Responsibilities

• Work closely with the University's IT office to administer systems for the purpose of engaging alumni.
• Manage and maintain alumni database, ensuring data accuracy and integrity.
• Support alumni engagement events, occasionally on weekday evenings and weekends.

Skills

Systems administration

Database management

Communication skills

Organizational skills

Interpersonal skills

Education

Recognised degree in Information Systems, Computing or IT

Tools

Dynamics 365

Office 365

SharePoint

Power BI

Qlik

Job description

This position is for Office of Alumni Relations.

• Administration of Systems
  • Work closely with the University's IT office to administer systems for the purpose of engaging alumni.
  • Administer OAR's SharePoint.
  • Guide end-users in the appropriate use of various systems.
  • Provide level 1 tech support for end-users.
  • Respond to system- and account-related queries by alumni.
• Database management
  • Manage and maintain alumni database, ensuring data accuracy and integrity.
  • Securely extract and clean alumni lists for outreach and import into complementary systems.
  • Ensure matriculation and graduation updates from Registrar's Office are captured accurately and in a timely manner.
  • Perform analytics and prepare regular reports to senior management, MOE and other relevant organisations.
• Other Roles
  • Manage and upkeep OAR's IT equipment.
  • Support alumni engagement events, occasionally on weekday evenings and weekends.
  • Engage alumni when deployed for events.
• Other duties as assigned.

Qualifications

• Recognised degree in Information Systems, Computing or IT.
• At least 5 years of relevant experience in systems administration.
• Keen understanding of web and mobile applications as well as Apple, Google and Windows environments.
• Proficient in the use of Microsoft Office applications.
• Experience with Dynamics 365, Office 365, SharePoint, Power BI, Qlik, VPN, Qualtrics, Cvent, Raisers' Edge and Aluminati would be an advantage.
• Good interpersonal, communication and organisational skills.
• Able to explain technical concepts to end-users in simple terms.
• Comfortable engaging end-users to solicit feedback and suggestions.
• Adaptable, detail-oriented, organised, and able to work independently or as a team to meet tight deadlines.
• Will be required to work occasionally after office hours and weekends to support university events.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.