Manager/Senior Manager (Group Hospitality)

Ng Teng Fong General Hospital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital are part of the National University Health System (NUHS). They focus on delivering safe, efficient public healthcare with a collaborative culture across the JurongHealth Campus.

The role centers on contract management and performance across GH services, including compliance, budget planning, and vendor governance, with opportunities to lead essential projects and drive continuous improvement.

Qualifications

• Degree in healthcare or hospitality disciplines (preferred).
• Good communication and writing skills required.
• Analytical, meticulous with strong initiative.

Responsibilities

• Oversee contract management and administration for GH services.
• Ensure compliance with contract terms, policy, and KPIs.
• Conduct risk and vendor performance assessments.
• Coordinate annual budget planning and finance billing.
• Lead or participate in projects and improvements within Group Hospitality.

Skills

Team player

Interpersonal skills

Writing & communication

Numbers & analytics

Initiative & creativity

Education

Recognized degree in healthcare or hospitality

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Job Responsibilities:

Primary Responsibilities and Duties (70%)

Contract Compliance and Execution

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance.
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Ensure that signed contracts are communicated to all relevant stakeholders and team members to facilitate contract execution

Vendors’ Performance Checking & Validation

• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Work with the team members to provide a comprehensive assessment of contract and operational risks
• Flag up the high risks to Institution Lead, Group Hospitality for management and mitigation
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation
• Ensure vendor performance reports are validated using source data
• Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually

Daily Operations

• Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
• Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Work with Institution lead on the actions to be taken for non-performance

Annual Budget Planning

• Project, track and oversea the budget planning and utilisation for assigned services. Highlight any risks, when not meeting the budget plan.
• Coordinate with Finance to ensure correct billing according to contractual obligations.

Project Management

• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Group Contract Management

• Overseeing and be overall accountable for proper contract management and administration of assigned GH services across NUHS institutions.
• Developing, negotiating, managing and leading Group Hospitality contractual arrangements with service providers to create and sustain a safe and healing hospital environment for patients, staff and public.
• Serve as a subject matter expert and provide guidance on contract matters, including training of new contract managers and other employees in contract management practices and procedures.

Secondary Responsibilities and Duties (30%)

• Review processes and systems for improved staff productivity and efficiency
• Undertake Group projects or any other duties assigned by Institution Lead.

Requirements:

• Recognized Degree, Preferably in Healthcare / Hospitality related disciplines
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Good with numbers, analytical, meticulous and high level of initiative
• Innovative, creative and forward looking

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.