Manager/ Senior Manager, Claims

ERGO INSURANCE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading insurance company in Singapore is seeking a Manager/Senior Manager for Claims management. The successful candidate will oversee commercial claims, ensure high customer service, and contribute to strategic planning within a supportive and growth-focused environment.

Qualifications

• Minimum of 10 years' claims experience in general insurance.
• Resourceful, self-driven, and effective in dynamic environments.
• Good problem-solving skills and proactive issue resolution.

Responsibilities

• Manage commercial claims ensuring accurate processing.
• Handle key claims inquiries and negotiate cost-effectively.
• Continuously improve claims handling processes.

Skills

Leadership

Analysis

Problem-solving

Communication

Education

Diploma/Bachelor’s degree or equivalent experience

ACII or similar qualification in General Insurance

Job description

We are seeking highly motivated individuals with professional experience to join our team as Manager/Senior Manager, Claims.

ERGO Insurance Pte. Ltd. is a registered general insurer regulated by the Monetary Authority of Singapore. We are a wholly owned Singapore subsidiary of ERGO Group AG, one of the major insurance groups in Germany and Europe, and the primary insurance arm of Munich Re, a leading reinsurer and risk carrier worldwide.

www.ergo.com.sg

There are many good reasons to choose ERGO as an employer. We offer various development opportunities across all departments and levels, regardless of where you are in your career.

Our culture is fair and open-minded, where every employee is trusted and valued. We support your career growth, emphasizing professional development as a core part of our philosophy. We strive to provide all staff with opportunities for personal and professional growth.

If you have a passion for success and seek an interesting, diverse career, we look forward to meeting you!

Requirements

• Diploma/Bachelor’s degree or equivalent experience
• ACII or similar professional qualification in General Insurance
• Minimum of 10 years' claims experience in general insurance
• Resourceful, self-driven, and capable of performing effectively in a dynamic and fast-paced environment
• Strong leadership skills, initiative, good communication, and team management abilities
• Analytical skills for handling claims
• Good problem-solving skills and proactive issue resolution

Job Descriptions

Claims Management

• Manage commercial claims including WICA, Engineering, Property, Public Liability, and Professional Indemnity, ensuring accurate and prompt processing within stipulated turnaround times
• Handle key claims inquiries: coverage determination, quantum analysis, legal liability assessment, within authority limits, ensuring high customer service standards
• Negotiate and resolve claims cost-effectively within authorized limits
• Interpret insurance contracts and apply to exposures presented
• Manage vendor relationships and controls effectively
• Oversee litigation management for high-value, complex claims in consultation with the department head
• Continuously improve claim handling processes based on feedback and reviews
• Contribute to maintaining best practices for complex claims, aligned with global standards
• Ensure timely and accurate updating of case reserves and conduct regular file reviews
• Demonstrate competence in handling complex claims

Processes and Strategies

• Regularly review claims policies and processes to prevent fraud and leakage, improving efficiency and competitiveness
• Propose strategies to contain claim costs
• Streamline operational processes to enhance productivity
• Manage claims independently and participate in departmental projects
• Contribute to strategic planning and departmental initiatives
• Analyze claims history to identify abnormalities and report to superiors