Manager / Senior Manager (Business Office)

KK Women's & Children's Hospital; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated managerial professional to oversee billing operations. This role involves managing a team, ensuring timely billing processes, and liaising with various stakeholders to resolve claims issues. The ideal candidate will have extensive experience in a healthcare setting, strong analytical skills, and the ability to thrive in a fast-paced environment. Join a forward-thinking organization committed to improving patient outcomes and making a meaningful impact in the community.

Qualifications

• 8 years of relevant experience in a healthcare setting.
• 4 years in a managerial role with strong leadership skills.

Responsibilities

• Manage billing activities and ensure timely processing of patient bills.
• Liaise with authorities on health finance policy matters.

Skills

Communication Skills

Interpersonal Skills

Data Analysis

Team Management

Problem Solving

Education

Degree in Accountancy

Degree in Business Administration

Tools

Microsoft Office

Advanced Excel

Job description

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

The successful incumbent will assist the Deputy Director /Assistant Director to oversee and manage the smooth running of the day-to-day operations in the Business Office. The key responsibilities include but are not limited to:

• Manage a team of staff performing billing activities. This include ensuring patients’ bills are processed on a timely basis and queries arising from patients and other stakeholders are attended to promptly
• Liaise with MOH, CPF Board, Insurers and other relevant authorities on health finance policy matters
• Responsible for the timely submission of claims to third-party payors (e.g. CPF Board, Private Medical Insurance, MCPS, etc.) and work closely with them to resolve any claims issues including billing errors.
• Manage and ensure correct system setup for billing, counter collection and GL postings
• Support management decision-making by performing data extraction, collation and business analysis as needed.
• Responsible for timely reporting to stakeholders, including MOH and ensure compliance with regulatory requirements.
• Participate in meetings and workgroups, collaborating on issues that impact patients billing, ensure new or revisions to policies are communicated to and complied with by clinic operations and ground staff
• Provide supervision, guidance and training to the team
• Facilitate external audits and participate in projects as assigned by the senior management.

Job Requirements

• Recognized Degree in Accountancy / Business Administration etc
• 8 years’ relevant working experience preferably in healthcare setting, of which min. 4 years in a managerial role
• Possess excellent communicationand interpersonal skills
• Team player, capable of managing cross-functional and institutional relationships
• Able to work Independently and handle tight deadlines. Adept at handling complex, ambiguous and challenging situations.
• Proficient in Microsoft Office and advanced Excel skills, with experience in data analysis.