Manager / Senior Manager (Business Office)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled manager to oversee billing operations in a healthcare setting. This role involves leading a team, ensuring compliance with regulations, and collaborating with various stakeholders to enhance patient billing processes. The ideal candidate will have substantial experience in accountancy or business administration, coupled with strong communication and analytical skills. Join this forward-thinking organization to make a significant impact on patient care and operational efficiency.

Qualifications

• 8+ years of experience in a relevant role, ideally in healthcare.
• Proven managerial experience with a focus on billing and finance.

Responsibilities

• Oversee billing operations and manage a team to ensure timely processing.
• Liaise with authorities on health finance policy and claims submissions.

Skills

Communication Skills

Interpersonal Skills

Data Analysis

Team Management

Problem-Solving

Education

Degree in Accountancy

Degree in Business Administration

Tools

Microsoft Office

Excel

Job description

Company description:

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world-class oncology care by having the best talent, conducting robust clinical and translational research, and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

Job description:

The successful incumbent will assist the Deputy Director / Assistant Director in overseeing and managing the smooth running of the day-to-day operations in the Business Office. The key responsibilities include but are not limited to:

1. Manage a team of staff performing billing activities, ensuring patients' bills are processed promptly and queries from patients and stakeholders are attended to efficiently.
2. Liaise with MOH, CPF Board, Insurers, and other relevant authorities on health finance policy matters.
3. Ensure the timely submission of claims to third-party payors (e.g., CPF Board, Private Medical Insurance, MCPS) and work closely with them to resolve claims issues, including billing errors.
4. Manage and ensure correct system setup for billing, counter collection, and GL postings.
5. Support management decision-making by performing data extraction, collation, and business analysis as needed.
6. Ensure timely reporting to stakeholders, including MOH, and compliance with regulatory requirements.
7. Participate in meetings and workgroups, collaborating on issues impacting patient billing, and ensure new or revised policies are communicated to and followed by clinic operations and ground staff.
8. Provide supervision, guidance, and training to the team.
9. Facilitate external audits and participate in projects as assigned by senior management.

Job Requirements:

• Recognized Degree in Accountancy, Business Administration, or related fields.
• At least 8 years of relevant working experience, preferably in a healthcare setting, with a minimum of 4 years in a managerial role.
• Excellent communication and interpersonal skills.
• Team player capable of managing cross-functional and institutional relationships.
• Able to work independently and handle tight deadlines, adept at managing complex, ambiguous, and challenging situations.
• Proficient in Microsoft Office and advanced Excel skills, with experience in data analysis.