Manager, Sales Operations APD

VF Corporation; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global apparel company in Singapore is seeking a Sales Operations Manager. This role focuses on optimizing sales processes and forecasting across South-East Asia, Australia, and New Zealand. The ideal candidate will possess strong sales operations skills and be proficient in advanced data analysis tools. The company values innovation and seeks an individual who can lead a team effectively while ensuring operational excellence.

Qualifications

• Deep insight into sales and customer service processes.
• Fluent in English both verbally and written.
• Advanced Excel and reporting skills.

Responsibilities

• Implement best-in-class tools and processes for sales ops.
• Lead forecasting and sales tracking to optimize revenue.
• Manage communication and schedules with external partners.
• Build and maintain reporting templates for sales performance.

Skills

Sales operations

Forecasting

Data analysis

Project management

Communication skills

Tools

SAP

Tableau

Microsoft Power BI

Microsoft Office

Job description

This role will lead the Sales Operations function for APD, covering the region of South-East Asia, Australia and New Zealand and has one direct report.

The Sales Operations Manager will implement best-in-class and future oriented tools, processes, policies and guidance to enable the APD Commercial teams to achieve operational excellence and commercial success. In addition, they will lead on the external partner communications order flow, delivery scheduling and seasonal critical milestones.

There will be a heavy focus on Go to Market (start to finish), Wholesale Revenue Forecasting, Reporting and Analytical hind sighting. There is a need for a clear focus on optimizing Sales Critical Operations including but not limited to processes (process development, process improvement, process execution) and strong understanding of the interconnectedness of adjacent functions and the need for strong collaboration and coordinating key sales functions (Product Merchandising, Marketing, CS, Credit, Finance, Distribution Centres).

Scope of responsibility

• Build consistent process, tools and templates to be leveraged internally and externally for APD.

• Build and refine a consistent Sales tracking and forecasting tools to allow for data led and impactful pre-season and in-season inputs.

• Lead interface with Customer Service team to maintain a rigorous and accurate budget and net sales forecasting process.

• Liaise between Customer Service & Distributors to ensure seamless partnership & timely shipment of goods from factories to partners.

• Influence, assess and cascade strategic commercial and operational decisions from APAC/Global to markets; ie. GTM, Consumer Category re-alignment etc.

• Lead the seasonal APD GTM inputs, covering forecasting, margin and pricing analysis.

• Seasonal Order Management Process: Key date calendar creation/circulation, prepare order upload templates for footwear, apparel, and accessories, oversee sample readiness, monitor article master creation/updates in preparation for seasonal buys, monitor readiness dates alongside hard launch dates/GTM calendar, and collaborate with Sales/Planning/CS teams.

• Prepare and support markets for margin sign-off process, icon management, GTM story adherence, inventory health, and sell thru analysis.

• Foster relationships with finance and customer service teams for top-line management, while empowering the team to manage day-to-day in market relationships with CS and Product Supply.

• Ensure Master data/customer master maintenance & integrity.

• Working with Finance Debit/Credit notes as required.

• Publish weekly/monthly sales reports in partnership with sales and finance teams.

• Ad Hoc analysis to support the sales team.

• Lead and develop the Senior Executive, Sales Operations

What Success Looks Like

• Successful transformation and team development – change management through individual coaching, mentoring and building a succession pipeline

• Implementation of a consistent use of reporting templates, timing and accuracy of outputs inline with the GTM and Finance calendars

• Attention to detail and ability to multi-task, delegate, empower and stretch your team to meet the needs and requirements for all ROA countries/ Distribution markets.

• A strong understanding and the ability to influence improvements with supply chain, customer service order management, and sales processes for the sole purpose of insuring for a smooth order to delivery process.

• Comfortable with large amounts of data with the ability to consolidate key messages tailored to unique audiences.

• Advanced Excel and reporting skills with platforms such as Microsoft Power BI, MicroStrategy, Tableau etc.

Knowledge, Skills And Abilities

• Deep insight into sales and customer service processes with an affinity to digital tools

• Project management skills and the ability to lead diverse teams of technical and non-technical roles

• Good communication skills and comfortable presenting complex topics to senior stakeholders

• Innovative mindset, encouraging change, taking personal ownership and can-do attitude

• Basic to advanced Microsoft Office skills

• Proficient IT skills including SAP, Tableau & Microsoft Suite

• Fluent in English both verbally and written

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VF Diversity Vision StatementVF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.