Manager Restaurant

Crescent Hotels & Resorts; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Food & Beverage Manager, where you will lead a dynamic team to deliver exceptional service and achieve business goals. This role focuses on fostering a collaborative work environment, enhancing guest satisfaction, and implementing effective training programs. You will be responsible for managing operations, resolving guest complaints, and driving revenue growth through innovative service programs. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in food and beverage management with a focus on guest satisfaction.
• Strong leadership skills to motivate and develop staff.

Responsibilities

• Lead the food and beverage department to achieve business goals and guest satisfaction.
• Train and develop staff while managing operational efficiency.

Skills

Guest Service Standards

Staff Training and Development

Communication Skills

Conflict Resolution

Operational Management

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Job description

Job Description

The Food & Beverage Manager leads the department to ensure efficient operations and achievement of business goals. Responsibilities include:

1. Attending meetings and communicating effectively with staff to meet guest and employee needs.
2. Ensuring guest satisfaction by meeting food and beverage service standards and responding to guest needs promptly.
3. Resolving guest complaints courteously, focusing on service recovery.
4. Training and modeling guest service standards alongside staff.
5. Interviewing, developing, and evaluating staff performance, providing coaching and feedback.
6. Motivating the team through goal-setting, recognition, and rewards.
7. Delivering discipline and corrective actions when necessary.
8. Maintaining training records and analyzing quality issues to identify training needs.
9. Utilizing resources and adhering to training policies to meet all training requirements.
10. Achieving revenue goals by developing and implementing service programs.
11. Building and maintaining client relationships to encourage repeat business and referrals.
12. Implementing operational changes based on sales and guest feedback.
13. Managing expenses and labor to maximize profitability and efficiency.
14. Following procurement guidelines and managing assets within budget.
15. Conducting inspections to ensure quality standards and compliance with regulations.
16. Maintaining a clean, safe work environment and following incident procedures.
17. Managing workload effectively and demonstrating strong communication skills.
18. Promoting a collaborative and professional work environment.
19. Attending departmental and hotel meetings for effective communication and planning.
20. Adhering to all Standard Operating Procedures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.