Manager, Programme Operations

National University of Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

The NUS-ISS Programme Operations and Client Services team is seeking a detail-oriented and client-focused individual to manage postgraduate and executive programme operations. This role involves overseeing applications, course enrolments, logistics coordination, and enhancing workflows while providing excellent support for learners and clients. A strong background in programme operations and leadership is required to drive success in this dynamic educational environment.

Qualifications

• At least 8 years of relevant experience in programme operations and customer service.
• Experience in the education sector is an advantage.
• Strong communication abilities with a service-oriented mindset.

Responsibilities

• Manage daily programme operations to ensure a seamless learner experience.
• Develop and maintain detailed programme schedules and logistics.
• Review and enhance operational workflows for efficiency.

Skills

Leadership

Team Management

Communication

Organizational Skills

Customer Service

Education

Bachelor's Degree

Job description

The NUS-ISS Programme Operations and Client Services (POCS) team manages daily operations for postgraduate and executive programmes from admissions to graduation. We are looking for someone detail-oriented, client-focused, and passionate about student administration.

Job Description

• Manage daily programme operations, including learner applications, course enrolments, feedback, examinations, and general inquiries to ensure a seamless and positive learner experience.
• Develop and maintain detailed programme schedules, coordinating logistics and resources for smooth and efficient delivery.
• Review and enhance operational workflows to improve efficiency while maintaining a strong client-centric focus.
• Oversee SSG course accreditation processes and ensure timely and accurate submissions.
• Collaborate across functions to manage key client accounts, aligning programme delivery with client needs and institutional goals.
• Organise and manage large-scale events such as commencement ceremonies and other learner engagement activities.
• Prepare data reports and conduct analysis to support decision-making and continuous improvement.
• Provide secretarial support for monthly programme meetings, accreditation matters, and reporting requirements

Qualifications

• A Bachelor's degree with at least 8 years of relevant experience in programme operations and customer service. Experience in the education sector is an advantage.
• Proven leadership and team management skills.
• Strong communication abilities with a service-oriented mindset.
• Highly organized, with strong monitoring and follow-up skills, especially under tight deadlines.
• Meticulous, detail-oriented, and attentive.
• Self-motivated, resourceful, and an excellent team player.