Manager, Programme Administration & Operations

Nanyang Technological University; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prestigious university in Singapore is seeking a proactive Manager for Programme Administration and Operations to oversee academic programmes. Responsibilities include course management, student support, and organizing events. A degree and 8 years of experience are preferred, along with bilingual skills in English and Chinese. Strong customer service and organizational abilities are essential.

Qualifications

• A degree holder, preferably with relevant work experience of 8 years.
• Good understanding of Chinese culture and China's business environment.
• Quality and customer-service oriented.

Responsibilities

• Oversee the smooth delivery of academic programmes.
• Manage course registration, examination, and related matters.
• Plan and organize social and professional events for students.

Skills

Customer-service orientation

Interpersonal communication

Organizational skills

Detail-oriented

Team player

Bilingual in English and Chinese

Education

Degree holder with relevant experience

Tools

Microsoft Office (Word, PowerPoint)

Job description

Nanyang Business School, ASEAN & China Programmes Office is seeking a proactive and detail-oriented Manager, Programme Administration and Operations to oversee the smooth delivery of our academic programmes. In this dynamic role, you will work closely with the Academic Director and the Senior Assistant Director, Operations on the effective implementation of academic, administrative, and operational processes for the programmes. You will also be key in designing the professional and social events that form an integral part of the programme experience for the participants.

Key Responsibilities:

Programme Operations and Course Management

• Work closely with the Academic Director and course instructors on course curriculum design, review and timetabling

• Manage course registration, examination and related matters

• Provide robust support for course instructors to ensure smooth lesson delivery

• Monitor market trends and undertake active collation of statistics and data such as student feedback required for different surveys and reports

• Ensure timely and accurate maintenance of student records and databases

• Procurement of course materials

Overseas Study Segments

• Propose the structure of overseas study segments

• Manage the overall logistics and procurement matters of the overseas segments

Student Support and Candidature Management

• Plan, organise and oversee the various social and/or professional events organized for students.

• Handle student enquiries (e.g. pertaining to leave of absence, withdrawals, deferment or extension of candidature) in a timely and effective manner, in line with university policies and programme standards

• Monitor student’s graduating status and schedule-related activities

Requirements

• A degree holder, preferably with relevant work experience of 8 years.

• Good understanding of Chinese culture and China's business environment.

• Proficient in Microsoft Office applications, especially Word, Powerpoint and Meticulous with a keen eye for details and a good team player.

• Quality and customer-service oriented.

• Good interpersonal communication and organizational skills.

• Effectively bilingual (reading, writing, and speaking) in English and Chinese to handle communications with the target student group.

We regret that only shortlisted candidates will be notified.