Manager, Port Planning & Operations

Disneyland Hong Kong; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Une entreprise de croisière réputée recherche un Manager, Port Planning & Operations à Singapour. Le candidat sera responsable de garantir une expérience invitée fluide tout en supervisant les opérations et en développant des relations avec divers prestataires. Diplôme requis et plus de 8 ans d'expérience dans le secteur maritime ou lié aux croisières. Rejoindre une équipe dynamique qui vise l'excellence à travers des pratiques efficaces et innovantes.

Benefits

Opportunités de formation continue

Voyages internationaux

Environnement de travail dynamique

Qualifications

• Plus de 8 ans d'expérience, y compris 2-3 ans en opérations de croisière.
• Capacité à gérer des budgets opérationnels.
• Expérience prouvée avec des relations gouvernementales complexes.

Responsibilities

• Assurer une expérience fluide pour les invités et gérer des équipes opérationnelles.
• Surveiller et évaluer les opérations de turnaround, utilisant des audits de qualité.
• Développer des relations avec les autorités gouvernementales et les partenaires tiers.

Skills

Leadership

Gestion des relations

Service à la clientèle

Analyse

Organisation

Education

Bachelor's or Master's degree

Tools

Seaware

DXP

Fidelio

Microsoft suite

Job description

Manager, Port Planning & Operations

申請 稍後繼續申請 Job ID 10124748 職位地點 新加坡, 新加坡 有意工作的公司Disney Cruise Line 張貼日期2025/07/03

工作概要:

This position assumes responsibility for delivery of a smooth and seamless Guest experience at different home ports across the Asia-Pacific Region in partnership with different ground service providers including terminal operations, hotel operations, airport operations, transportation, and luggage services and stevedore/porter operations. Role is based in Singapore.

Responsibilities:

• Responsible for an excellent, seamless, and consistent experience for all Guests and ensure that the experience supports the Five Keys – Safety, Courtesy, Inclusion, Show, and Efficiency.
• Lead and motivate team of Port Service Managers, and Vendors who perform daily debark/embark processes and airport/hotel meet/greet operations for Disney Cruise Line. Including the professional development, training, and performance management of the teams.
• Drive and manage new initiatives from inception to implementation that are focused on continually improving both the Cast and Guest experience for the DCL operations.
• Provide strategic oversight of third-party operators to ensure service levels as defined by contractual terms are maintained, continuous efforts to identify and implement efficiencies are a top priority, and the Five Keys are upheld.
• Manage all aspects of terminal management, including, terminal enhancements, custodial, parking, DCL terminal décor, Guest & traffic flows. Maintain a proper Guest show environment in the terminal.
• Support Guest Online Check-In efforts, including monitoring engagement/adoption rates and working with shore side partners to verify and validate Guest submissions.
• Develop and maintain relationships with Government officials, i.e., Immigration, Port/Airport authorities, Police and third-party vendors including but not limited to Security and Stevedores.
• Build and cultivate strong business relationships required for the successful operations of Disney Cruise Line.
• Represent the company at selected governmental meetings, association functions, cruise industry events, travel related conventions and other meetings as required.
• Recruit, motivate and develop a team that are responsible for creating daily operational action plans, establish work priorities and focus on continuous improvements.
• Manage operational budget.
• Produce scheduling matrixes for each area that are consistent with budgetary guidelines.
• Partner with senior level shipboard management in planning turnaround operations.
• Provide training needs assessments and partner with Training team.
• Monitor and evaluate turnaround operations, using Quality Audits, shipboard reports, comment cards and quality terminal walkthroughs. Strive for continuous improvement in operation.
• Monitor and benchmark industry best practices for turnaround operations and identify opportunities for improvement. Make recommendations to improve overall service and efficiency of operations.
• Provides operational information to internal departments for use in Guest and travel partner communications, consumer web sites, and intranet.
• Develop Request for Proposal (RFP) process and contract negotiations for ground handler and transportation companies. Also manage vendor selection, operating processes, contract management and compliance of contractual service levels and operating standards.
• Manage transfer operation to ensure efficiency in scheduling to keep costs down and maximize profits while exceeding Guest expectations.
• This position requires international travel.
• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s or Master’s degree or equivalent.
• Must possess more than eight years experience, inclusive of two to three years of cruise line operations or equivalent experience.
• Proven experience managing third party vendors and complex governmental relationships.
• Demonstrated leadership skills to ensure Cast Excellence and Guest Satisfaction.
• Demonstrated strong interpersonal relationship skills.
• Demonstrated passion for Guest Service.
• Experience in managing operational budgets.
• Demonstrated strong analytical, organizational, and decision-making skills with attention to detail.
• Demonstrated excellent verbal and written communications skills.
• Demonstrated ability to handle confidential information.
• Proven ability to be a self-starter with minimal supervision and follow-up.
• Proven ability to manage multiple tasks simultaneously.
• Proven ability to work well in a fast-paced environment with tight deadlines.
• Demonstrated analytical skills necessary to make quick real-time decisions/maximize efficiencies.
• Demonstrated knowledge and implementation of measurement tools to improve processes.
• Demonstrated ability to implement initiatives that strive to improve Cast/Staff and Guest experiences.
• Command the ability to manage day-to-day financial aspects of the business including labor costs, equipment costs and other expenses.
• Ability to work flexible hours, including weekends, nights, and holidays.
• Demonstrated knowledge of Microsoft suite of programs.
• Must have passport as this position requires travel.

Desired Qualifications:

• Demonstrated proficiency in Seaware, DXP and Fidelio
• Disney Cruise line product knowledge
• Proficient in multiple languages
• Travel industry experience.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

關於 Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia) , 其所屬的業務部門是 Disney Cruise Line 。

申請 稍後繼續申請