Manager (Outreach - Special Project), CPD

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division invites applications for a role supporting the CDC Vouchers Scheme. You will assist the AD/Head to engage CDCs and community partners, troubleshoot scheme issues from residents, merchants, and banks’ perspectives, and coordinate stakeholder interactions.

You will help plan the journey for merchants and residents, assist in data collation and analysis, and follow up on referrals or queries.

Responsibilities

• Collaborate with the AD/Head to engage the CDCs and community partners to identify and troubleshoot scheme issues
• Coordinate meetings for merchants and community partners such as grassroots and associations
• Build rapport with CDC Master Trainers and run regular check-ins for feedback sharing
• Assist in planning the merchant and residents journey for the national initiative
• Support data collation and data analysis
• Handle referrals and queries from stakeholders
• Follow up on technical or operational issues with stakeholders
• Participate in other CDC Vouchers Scheme initiatives including event launches

Job description

[What the role is]

What you will be working on
a) You will assist the AD/Head to engage the CDCs and community partners to identify and troubleshoot issues related to the scheme.
b) You will also work closely with CDCs and organise check in with them to gather feedback and best practices sharing.
c) You will assist in planning and charting out the merchant and residents journey and handling referrals or queries from stakeholders as well as assisting in data collation and data analysis.
d) You will also be involved in coordinating meetings with stakeholders and follow up on technical or operational issue with stakeholders. You will also handle other initiatives under CDC Vouchers Scheme including event launches.

[What you will be working on]

1. Work closely with the AD/Head to engage the CDCs and community partners to identify and troubleshoot issues related to the scheme from residents, merchants/ Hawkers, and banks’ perspective .
2. Coordinate meetings for merchants and community partners e.g. grassroots and merchants’/hawkers’ associations
3. Build rapport with CDC Master Trainers and organise regular check ins with them to gather feedback and best practices sharing.
4. Assist to plan and chart out the merchant and residents journey in the national initiative
5. Assist in data collation and data analysis
6. Handle referrals/queries from stakeholders
7. Follow up on technical/operational issue with stakeholders
8. Handle other initiatives under CDC Vouchers Scheme including event launches

[What we are looking for]

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