Manager, Organizational Excellence & Governance (OE&G)

Apex Harmony Lodge; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player in dementia care is seeking a dedicated Organizational Excellence & Governance Manager. This pivotal role focuses on enhancing the organization’s brand, ensuring quality management, and driving strategic initiatives. You will collaborate with diverse stakeholders to uphold high standards of care and governance. If you have a passion for improving lives and a strong background in organizational development, this is an exciting opportunity to make a meaningful impact in the community. Join a team that values integrity, transparency, and excellence in service delivery.

Qualifications

• 5+ years of experience in governance and quality management.
• Strong understanding of legal requirements in the social service sector.

Responsibilities

• Implement brand strategy and ensure a positive customer journey.
• Conduct internal audits and drive continuous improvement.

Skills

Organizational Development

Governance

Quality Management

Stakeholder Engagement

Project Management

Communication Skills

Strategic Planning

Education

Bachelor's Degree in Business or Management

MBA

Tools

Presentation Software

Data Analysis Tools

Job description

Apex Harmony Lodge (AHL) is a 210-bed nursing home focused on providing dedicated care for individuals with dementia. The Organizational Excellence & Governance (OE&G) Manager plays a crucial role in driving strategic initiatives in delivering integrated person-centered and ability care of the persons with dementia. The role focuses on strengthening the organization’s branding, quality management systems, governance and risk management frameworks. The OE&G Manager collaborates with internal and external stakeholders to ensure that AHL upholds the highest standards and remains a trusted leader in dementia care.

Key Responsibilities:

Corporate Communication and Branding

• Implement brand strategy and guidelines to reflect AHL’s vision and mission.
• Nurture relationships with stakeholders including government, partners, volunteers, and sponsors.
• Ensure a positive customer journey of families, caregivers, and all stakeholders.
• Conduct market research & analysis of trends, stakeholder needs, and new opportunities.
• Ensure communication materials, online presence, and physical spaces align with AHL’s brand.

Strategic Planning and Organizational Excellence

• Ensure quality processes stay updated and aligned with company standards.
• Conduct internal audits to ensure compliance and resolve issues promptly.
• Use feedback and data to identify areas for improvement and drive continuous progress.
• Set, monitor, and report on quality goals to support management in decision-making.
• Develop creative and innovative solutions to address complex challenges.

Governance & Risk Management

• Regularly review and update policies to stay aligned with legal requirements.
• Develop strategies to mitigate threats to the organization’s operations, reputation, and finances.
• Establish and Lead Business Continuity Planning to ensure service delivery during disruptions.
• Prepare and present detailed governance and risk management reports for senior leadership.
• Uphold high standards of integrity and professionalism, promoting transparency and accountability.

Environmental, Social, and Governance (ESG) Strategy & Implementation

• Identify opportunities for enhancing environmental impact and community engagement.
• Develop and implement ESG policies that align with AHL’s values and strategic objectives.
• Integrate sustainable practices, including energy efficiency and effective waste management.
• Monitor and report ESG performance to ensure compliance with regulatory standards and frameworks.

Requirements:

• Bachelor's degree in business, Management, Public Administration, or a related field; MBA preferred.
• At least 5 years experience in organizational development, governance, and quality management.
• Strong understanding of legal and regulatory requirements in the social service or non-profit sector.
• Excellent written and verbal communication skills
• Experience in creating reports and presentations for senior leadership.
• Strong ability to engage with a variety of stakeholders and work collaboratively across teams.
• Proven ability to lead, inspire, and mentor teams in a positive work environment.
• Project Management Certification (PMP or equivalent) is a plus.

Interested applicants are invited to email detailed resume to: [e-mail]

We regret that only shortlisted candidates will be contacted.