Manager, Operations Excellence

Manulife Insurance Malaysia; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Manulife in Singapore seeks a senior Change Delivery lead to oversee Day 2 product feature management for life insurance offerings. You will manage post-launch enhancements, regulatory updates, and customer-driven changes, ensuring operational feasibility and compliance.

The role requires coordinating UAT, requirements analysis, and proactive stakeholder engagement. Collaborate with Product, Technology, Risk, Compliance and Operations to provide risk insights, governance inputs, and drive

Qualifications

• Bachelor’s degree in a relevant discipline, with at least 10 years in life insurance operations, product management, or change delivery.
• Strong experience in Day 2 product management and post-launch feature governance.

Responsibilities

• Oversee Day 2 product feature management post-launch, including enhancements and regulatory updates.
• Coordinate UAT and implementation; ensure regulatory compliance and minimize disruption.
• Lead requirement gathering, impact analysis and stakeholder communications.
• Collaborate with Product, Technology, Risk, Compliance, and Operations for governance and risk assessments.
• Drive continuous improvement, automation, and support digital transformation initiatives.

Skills

Product knowledge

Project management

Analytical skills

Stakeholder management

Attention to detail

Education

Bachelor’s degree in relevant discipline

Job description

Position Responsibilities

Day 2 Product Feature Management Oversee ongoing management of insurance product features post-launch Manage enhancements, regulatory updates, and customer-driven feature updates Ensure operational feasibility and compliance of product changes Maintain strong understanding of product logic and dependencies Change & Enhancement Delivery Lead requirement gathering and impact analysis Coordinate User Acceptance Testing (UAT) and implementation Minimise operational disruption during changes Prioritise enhancements based on risk and business value Production Issue & Defect Management Oversee resolution of production issues and defects Perform root cause analysis and implement fixes Monitor recurring issues and drive prevention Ensure effective stakeholder communication Stakeholder Management & Collaboration Collaborate with Product, Technology, Risk, Compliance, and Operations teams Represent Operations in governance forums Provide operational insights and risk assessments Continuous Improvement & Innovation Drive process improvement and automation Enhance customer experience and operational efficiency Support digital transformation initiatives

Required Qualifications

Bachelor’s degree in relevant discipline; Minimal of 10 years of experience in life insurance operations, product management, or change delivery; Strong experience in Day 2 product management.

Key Competencies

• Product knowledge
• Project management
• Analytical skills
• Stakeholder management
• Attention to detail

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.