Manager, Operations Excellence

Manulife/John Hancock

Singapore

Hybrid

SGD 120,000 - 180,000

Full time

3 days ago

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Job summary

Manulife/John Hancock in Singapore is seeking an experienced Day 2 Product Manager to oversee post-launch insurance features, ensure regulatory compliance, and drive customer-centric enhancements. The role collaborates across Operations, Product, and Technology to manage changes and lifecycle of complex life insurance products.

You will lead change delivery, coordinate UAT, oversee production issues, and provide governance insights while driving continuous improvement and automation in a hybrid

Qualifications

Bachelor’s degree in a relevant discipline.
Minimum of 10 years of experience in life insurance operations, product management, or change delivery.
Strong experience in Day 2 product management.

Responsibilities

Oversee ongoing management of insurance product features post-launch.
Lead requirement gathering and impact analysis.
Coordinate User Acceptance Testing (UAT) and implementation.
Minimise operational disruption during changes.
Oversee resolution of production issues and defects.
Collaborate with Product, Technology, Risk, Compliance, and Operations teams.
Drive process improvement and automation.

Skills

Day 2 product management

Project management

Stakeholder management

Analytical skills

Attention to detail

Product knowledge

Education

Bachelor’s degree in relevant discipline

Job description

This role is responsible for managing and delivering Day 2 insurance product features post-launch, ensuring continued operational effectiveness, regulatory compliance, and customer-centric enhancements. This role bridges Operations, Product, and Technology to support ongoing product changes, enhancements, issue resolution, and lifecycle management of complex life insurance products.

Position Responsibilities

Day 2 Product Feature Management
- Oversee ongoing management of insurance product features post-launch
- Manage enhancements, regulatory updates, and customer-driven feature updates
- Ensure operational feasibility and compliance of product changes
- Maintain strong understanding of product logic and dependencies
Change & Enhancement Delivery
- Lead requirement gathering and impact analysis
- Coordinate User Acceptance Testing (UAT) and implementation
- Minimise operational disruption during changes
- Prioritise enhancements based on risk and business value
Production Issue & Defect Management
- Oversee resolution of production issues and defects
- Perform root cause analysis and implement fixes
- Monitor recurring issues and drive prevention
- Ensure effective stakeholder communication
Stakeholder Management & Collaboration
- Collaborate with Product, Technology, Risk, Compliance, and Operations teams
- Represent Operations in governance forums
- Provide operational insights and risk assessments
Continuous Improvement & Innovation
- Drive process improvement and automation
- Enhance customer experience and operational efficiency
- Support digital transformation initiatives

Required Qualifications

Bachelor’s degree in relevant discipline
Minimal of 10 years of experience in life insurance operations, product management, or change delivery
Strong experience in Day 2 product management

Key Competencies

Product knowledge
Project management
Analytical skills
Stakeholder management
Attention to detail

When you join our team

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement Hybrid

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognition.

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