Executive, Monitoring & Surveillance

Manulife/John Hancock; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Manulife/John Hancock is seeking a Monitoring & Surveillance professional to oversee sales and advisory conduct, ensuring compliance with regulatory and internal standards. The role supports risk identification, training, and governance across distribution channels.

The ideal candidate brings 3–5 years in sales quality/compliance, strong communication, and attention to detail. The position offers a hybrid work arrangement in Singapore with focus on ethical conduct and customer outcomes.

Qualifications

• Bachelor’s degree in Risk Management, Business Administration, or a related field.
• Minimum 3–5 years in Sales, Sales Quality, Training & Competency, Compliance or similar control functions.
• Good understanding of distribution processes, regulatory expectations, and/or sales quality.
• Skilled in testing methodologies and evidence validation.
• High attention to detail and strong execution discipline.

Responsibilities

• Sales Monitoring & Surveillance: Conduct monitoring and review of sales and advisory processes for compliance.
• Quality Assurance & Risk Identification: Analyse results to identify risks and remediation needs.
• Training & Competence Support: Collaborate to inform training and competency frameworks.
• Stakeholder Collaboration & Governance: Work with distribution units to address issues and deliverables.

Skills

Excellent communication

Stakeholder management

Facilitation

Attention to detail

Execution discipline

Regulatory understanding

Education

Bachelor’s degree in Risk Management

Job description

The Monitoring & Surveillance function is responsible for ensuring that insurance sales and advisory activities are conducted in accordance with regulatory requirements, internal policies, and quality standards. This role supports the business by monitoring sales conduct, assessing advisory quality, and strengthening competency and compliance across distribution channels.

Key Responsibilities:

1. Sales Monitoring & Surveillance Conduct monitoring and review of insurance sales and advisory processes to ensure compliance with regulatory requirements and internal standards. Identify trends, recurring issues, and quality gaps arising from monitoring activities. Apply risk-based approaches to assess sales practices and advisory outcomes.
2. Quality Assurance & Risk Identification Analyse monitoring results, complaints, and incidents to identify emerging risks and early-warning indicators. Highlight control gaps, thematic issues, and areas requiring remediation or capability uplift. Support the continuous enhancement of sales quality and advisory standards.
3. Training & Competence Support Partner with Training & Competence stakeholders to provide insights that inform training needs and competency frameworks. Contribute to initiatives that strengthen representative capability, ethical conduct, and customer outcomes.
4. Stakeholder Collaboration & Governance Work closely with distribution units and internal partners to address identified issues and implement corrective actions. Support governance processes, documentation, and reporting related to monitoring and surveillance activities. Manage multiple timelines, schedules, and deliverables effectively.

Qualifications and Requirements:

• Bachelor’s degree in Risk Management, Business Administration, or a related field.
• Minimum 3-5 years of Sales, Sales Quality, Training & Competency, Compliance or other control functions.
• Good understanding of distribution processes, regulatory expectations, and/ or sales quality.
• Skilled in testing methodologies, and evidence validation.
• High attention to detail and strong execution discipline.
• Excellent communication, facilitation, and stakeholder management skills.

Why Join Us

Opportunity to contribute to the development of innovative insurance solutions that make a meaningful impact on customers' lives. Collaborative and inclusive culture that supports learning, growth, and career development. Exposure to senior stakeholders and strategic business initiatives. Flexible and supportive work environment focused on well-being and professional success.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026