Manager, Operation

YCH Group Pte Ltd; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading supply chain solutions company in Singapore is seeking an experienced Operations Manager. The role involves overseeing operations, ensuring customer satisfaction, and driving continuous improvement in warehousing logistics. The ideal candidate should have a strong background in supply chain management, excellent communication skills, and a proactive approach to team leadership.

Qualifications

• 5-8 years of relevant working experience in Logistics / 3PL / Supply Chain.
• Proficiency in requirements management and business analysis.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Responsible for profit and loss of the unit and operation roll out.
• Coordinate warehousing and distribution functions including inventory.
• Drive customer experience initiatives to enhance loyalty.

Skills

Logistics Management

Business Analysis

Communication

Customer Service

Organizational Skills

Problem Solving

Education

Diploma/Degree in Supply Chain and Logistics

Job description

YCH is Singapore’s largest home-grown supply chain solutions company and leading regional supply chain management partner to many of the world’s leading brands across Asia Pacific.

PRIMARY DUTIES AND RESPONSIBILITIES & AUTHORISATION

1. Responsible for profit and loss of the unit and involve in regional roll out of key accounts operation where necessary.

2. Orchestrate comprehensive program and strategy to develop centre of excellence for rework business.

3. Conduct relevant operation audit and provide advice, striving for continuous improvement towards Operations Excellence.

4. Drive for active customer experiences as Customer Focus Team (Operations) CFT to increase customer loyalty.

5. Responsible for the coordination of all warehousing and distribution functions, including inventory, physical distribution, maintenance, record-keeping, traffic scheduling etc.

6. Responsible for the optimum use of storage space and store layout in the warehouse and for customer’s stock inventory records to be kept accurate and up to date.

7. Develop and maintain a high standard of customer service and satisfaction. Attends to customers’ enquiries and adopt a proactive approach to minimize complaints.

8. Responsible for staff discipline to upkeep company service level and corporate image while facilitation effective training & development for operations personnel.

9. Provide monthly management reports on overall performance against agreed objectives in the areas of warehouse utilization, stock movements of customers and other matters relating to warehousing and distribution.

10. Liaise closely with internal stakeholders to meet customers’ needs and requirements.

11. Explore business opportunities with existing customer and their suppliers / clients as a lead for further development by sales and marketing staff.

12. Performs other job-related functions as and when required by superior.

JOB REQUIREMENTS

• Candidate must possess at least Diploma / Degree in Supply Chain and Logistic and any field.

• At least 5-8 years of working experience in the relevant working fields. (Logistic / 3PL / Supply Chain)

• Experience and proficiency in requirements management, business analysis and solution definition.

• Solid organization and multi-tasking skills and good in providing business solution.

• Excellence in written and verbal communication skills and client-facing experience.

• Meticulous, detail-oriented, organized, and able to prioritize tasks.

• Ability to work independently with minimum supervision, multitask and work well in a fast-paced environment.

• Positive customer service skills with an ability to communicate eloquently and effectively.