Manager, Migrant Worker Advisory

TRIPARTITE ALLIANCE LIMITED; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A community-oriented organization is looking for a member for the Migrant Worker Advisory team to provide essential advisory services on labor legislation and employment practices. The ideal candidate should have strong analytical and problem-solving skills and a passion for helping others. This position offers a chance to significantly impact the community while working in a supportive environment.

Qualifications

• 2-3 years of experience in human resources, customer service, or counseling is an advantage.
• Able to handle difficult customers and sensitive issues calmly and professionally.
• Possess a positive attitude and interest in helping people.

Responsibilities

• Provide advisory services on labour legislations and employment practices.
• Advise customers on employment disputes and guide them through resolution.
• Maintain accurate customer information in databases.

Skills

Analytical skills

Problem-solving skills

Communication

Customer service orientation

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

The incumbent will be part of the Migrant Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities:

• Provide advisory services on labour legislations and employment practices (over email, phone and in person);
• Advise customers on matters related to employment disputes and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
• Assist to file employment related claims on behalf of the customer;
• Develop and maintain accurate customer related information into databases.

Job requirements:

• Prior 2-3 years’ experience in human resources, customer service or counselling is an added advantage.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• You should have a positive attitude and an interest in helping people.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook.

The position offered will commensurate with individual work experience and suitability.

Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.