Manager, Merchandising Excellence

Sephora USA, Inc; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Sephora SEA in Singapore is seeking a Manager, Merchandising Operations to drive operational efficiency within the Merchandising department. You will lead initiatives to optimize processes, manage brand updates, and ensure seamless execution of brand activation activities end to end.

The role requires a strong blend of process architecture thinking, cross-functional program management, and experience in fixture and Visual Merchandising (VM) vendor management.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 8 years of experience in merchandising operations or retail operations.
• Strong communication, presentation, and interpersonal skills.
• Proven cross-functional program leadership and vendor management experience.
• Experience with fixture and visual merchandising management is preferred.

Responsibilities

• Drive operational efficiency and continuous improvement within the Merchandising department.
• Lead initiatives to optimize merchandising processes, manage brand updates, and ensure seamless execution of strategic brand activation activities.
• Oversee end-to-end animation cycle, pitch process, and key sales moments execution.
• Hold cross-departmental accountability for brand activation initiatives, including animation, brand launch, holiday season planning.
• Manage relationships with fixture and VM vendors, ensuring quality, cost-effectiveness, and timely delivery of materials.

Skills

Cross-functional PM

Vendor management

Stakeholder management

Process architecture

Merchandising PM

Analytical thinking

Communication skills

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flaghips such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Manager, Merchandising Operations

The Brand Update & Activation Planning Manager will be responsible for driving operational efficiency and continuous improvement within the Merchandising department. This role will lead initiatives to optimize merchandising processes, manage key brand updates, and ensure seamless execution of strategic brand activation activities. The ideal candidate will possess a strong blend of process architecture expertise, cross-functional program management skills, and a proven ability to manage brand activation end to end process.

You will shine here if you enjoy…

• Animation Cycle & Pitch Process Management: Oversee and optimize the end-to-end animation cycle and pitch process, ensuring timely and effective execution.
• Key Sales Moments Execution: Lead the operational execution of critical sales moments, such as holiday seasons, product launches, and other strategic initiatives, ensuring cross-functional alignment and flawless delivery.
• Cross-Departmental Accountability for Brand Activation Initiatives:Hold various departments accountable for their contributions and deliverables in supporting key brand activation initiatives, including animation, brand launch, holiday season planning, to ensure integrated and successful execution.
• Fixture & VM Vendor Management:Manage relationships with all fixture and Visual Merchandising (VM) vendors, ensuring quality, cost-effectiveness, and timely delivery of materials.
• Fixture Management (Brand, FOS table & Animation fixtures):Oversee the planning, procurement, deployment, and maintenance of all merchandising fixtures, including incubated brand fixtures, 'Front of Store' (FOS) tables, and animation-specific fixtures.

We would love to hear from you if you are/have…

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 8 years of experience in merchandising operations, retail operations, or a similar field, with significant experience in fixture and visual merchandising management and cross-functional project leadership.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels.
• Strong analytical, problem-solving, and decision-making abilities.
• Process Architecture Thinking:Demonstrated ability to analyze, design, and optimize complex operational processes, identifying bottlenecks and implementing scalable solutions, particularly within a retail merchandising context.
• Cross-Functional Program Management:Proven experience in leading and managing intricate cross-functional programs, effectively coordinating with diverse departments (e.g., Sales, Marketing, Supply Chain, Retail Operations) to drive successful outcomes for brand activations and merchandising initiatives. This includes strong negotiation and influence skills to ensure accountability.
• Stakeholder Management & Collaboration:Exceptional ability to engage, align, and manage expectations of internal and external stakeholders, fostering collaborative environments to achieve shared objectives.
• Vendor Management Expertise:Demonstrated experience in managing external vendors, including contract negotiation, performance monitoring, and relationship building, specifically for fixture and visual merchandising suppliers.
• Merchandising Operations Project Management Experience (Plus):Direct experience in merchandising operations project management, including but not limited to event planning, animation execution, brand launches, and store openings, is highly desirable.

Here, you will find:

• Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.