Manager, Managed Support

Avalara; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Job summary

Avalara is searching for a Technical Manager to lead the Managed Implementation team, coordinating efforts across teams in India and the US. You will be responsible for managing project execution, ensuring high standards of quality, and effectively engaging with stakeholder relationships. A solid background in project management, strong analytical skills, and a degree in a technical field are essential. The position offers competitive compensation and a supportive environment focused on professional growth and development.

Benefits

Competitive compensation

Paid time off

Parental leave

Bonuses

Private medical insurance

Life and disability insurance

Qualifications

• 10-15 years of overall experience in a shared services model.
• At least 5 years of people management and team-building experience.
• Ability to handle multiple projects simultaneously and meet deadlines.

Responsibilities

• Oversee the Managed Implementation team and coordinate between teams in India and stakeholders in the US.
• Manage operations focusing on performance, quality, and timely project completions.
• Elicit and document business requirements for tax automation initiatives.

Skills

Team management

Analytical skills

Communication

Problem-solving

Project management

Education

Bachelor's degree in Engineering or technical field

Job description

What You'll Do

Avalara Professional Services team is seeking an experienced Technical Manager to oversee the Managed Implementation team. The Manager will lead teams in India and coordinate with stakeholders in the United States and India. This role offers an excellent opportunity to join a professional group dedicated to exceeding customer expectations through managing complex projects and delivering effective sales and use tax automation services.

The responsibilities include managing operations performance focusing on Turn Around Time & Quality, working under pressure in a high-volume environment, and ensuring standards of productivity and quality within timelines. The Manager will plan, direct, coordinate, and oversee the execution and completion of projects, develop process improvement strategies, monitor client projects, and resolve issues to keep projects on track.

Key duties involve eliciting and documenting business requirements, proposing best practices for tax automation initiatives, managing stakeholder relationships, documenting processes, and leading multiple client implementations simultaneously. The role requires coordinating between internal teams and clients, managing risks, reporting project metrics, and owning technical issue resolution.

What You'll Need to be Successful

• Overall experience of 10-15 years, with experience in a shared services model.
• Experience managing teams and engaging with business stakeholders outside India.
• At least 5 years of proven people management, team building, and process migration experience.
• Strong analytical skills with decision-making capabilities.
• Ability to independently plan and execute strategies, anticipate operational challenges, and resolve problems.
• Excellent data organization and logical analysis skills.
• Proven ability to collaborate with stakeholders and handle conflicts effectively.
• Excellent communication skills, both written and oral.
• Team-oriented with a focus on customer satisfaction and business growth.
• Strategic thinking, problem-solving, and follow-through skills.
• Results-driven, highly organized, motivated, and capable of managing multiple teams and leaders.
• Educational background: Graduate (10+2+3), preferably in Engineering or technical field.

Preferred Qualifications

• B.E. or MCA degree.
• Experience with sales tax compliance.
• Leadership experience managing multiple stakeholders and teams.

About The Team

The Avalara Professional Services team seeks a Manager to oversee one or multiple business lines, managing teams in India and liaising with stakeholders in the US and India. This role is ideal for candidates eager to join a talented group focused on complex project management and tax automation services.

How We'll Take Care of You

Total Rewards include competitive compensation, paid time off, parental leave, bonuses, and benefits such as private medical, life, and disability insurance. Avalara promotes diversity and inclusion through employee resource groups and supports flexible hybrid work arrangements.

About Avalara

Avalara is a leading cloud compliance platform processing billions of API calls and tax returns annually. With a rapidly growing team, we aim to be integral to every transaction worldwide, fostering a culture of innovation, ownership, and achievement.