Manager, IOC- Centre (Operations) Commander

Job Description

The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure.
The IOC leverages cutting-edge technologies to provide first-level response to functions spanning across safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.
The IOC – Centre (Operations) Commander will play a key role in ensuring the efficient operations of the IOC. You will be part of the pioneer team delivering operational success for the IOC.

Responsibilities

• Ensure the smooth operations of the IOC and duty team during each shift.
• Monitor Campus Infrastructure operations using various IOC tech systems, spanning safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.
• Provide instructions and guidance to IOC Specialists to manage, de-conflict, and resolve issues.
• Ensure correct implementation of operating procedures and plans.
• Monitor performance of IOC systems and service providers.
• Coordinate and work with frontline staff, management, business units, contractors, and service providers.
• Perform weekly reporting and data analytics.
• Assist in the review and implementation of SOPs concerning IOC and its related functions.
• Assist in the recruitment, training, and development of IOC Specialists.
• Assist the Head of IOC to identify areas of improvements to the IOC systems and procedures.
• Assume the role of Site Incident Commander where appropriate.

Qualifications

• Basic Degree.
• More than 5 years of working experience, with experience in leading and managing teams.
• Facilities Management (FM) experience to enhance the FM competency in the IOC team.
• Must be able to work 12-hour shifts on a Day/Night/Off/Rest cycle.
• Proficient in MS 365, specifically Word, Excel, PowerPoint, and Teams.
• Proficiency in BI, AI, and Automation tools (i.e., Power BI, Power Automate) is beneficial.
• Ability to communicate effectively with all levels, from peers to management to operational staff.
• Customer-oriented with the ability to adapt and respond to different situations.
• Analytical and able to prepare reports, documentation, and dashboards.
• Confident in presenting to management.
• Possess operational acumen and ability to think on your feet.
• Excellent problem-solving and troubleshooting skills.
• Able to multi-task, prioritize, and manage time effectively.
• Security Ops Centre (SOC) experience not mandatory; requisite training will be provided.

More Information

Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department: Campus Emergency & Security
Employee Referral Eligible: Yes
Job Requisition ID: 22927