Manager - Integrated Operations Center (IOC) Commander (FM Focused)

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading university in Singapore is seeking an IOC – Centre (Operations) Commander to oversee the efficient operations of their Integrated Operations Centre. The successful candidate will lead a team, monitor various operational systems, and ensure effective implementation of procedures in a dynamic environment. This role requires strong leadership, analytical skills, and proficiency in relevant operational tools to enhance campus safety and security.

Qualifications

• More than 5 years of working experience in leading and managing teams.
• Facilities Management experience preferred.
• Proficient in Word, Excel, PowerPoint, and Teams.

Responsibilities

• Ensure smooth operations of the IOC and duty team during shifts.
• Monitor Campus Infrastructure operations using IOC tech systems.
• Perform weekly reporting and data analytics.

Skills

Leadership

Team Management

Analytical Skills

Problem Solving

Customer Orientation

Communication

Multi-tasking

Education

Basic Degree

Tools

MS 365

Power BI

Power Automate

Job description

The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure.

The IOC leverages on cutting edge technologies to provide first level response to functions spanning across safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.

The IOC – Centre (Operations) Commander will play a key role in ensuring the efficient operations of the IOC. You will be part of the pioneer team delivering operational success for the IOC.

Job Description

• Ensure the smooth operations of the IOC and duty team during each shift

• Monitor Campus Infrastructure operations using various IOC tech systems, spanning safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness

• Provide instructions and guidance to IOC Specialists to manage, de-conflict and resolve issues

• Ensure correct implementation of operating procedures and plans

• Monitor performance of IOC systems and service providers

• Coordinate and work with frontline staff, management, business units, contractors and service providers

• Perform weekly reporting and data analytics.

• Assist in the review and implementation of SOPs concerning IOC and its related functions

• Assist in the recruitment, training and development of IOC Specialists

• Assist the Head of IOC to identify areas of improvements to the IOC systems and procedures

• Assume the role of Site Incident Commander where appropriate

Qualifications

• Basic Degree

• More than 5 years of working experience, with experiences in leading and managing teams

• We are looking for candidates with Facilities Management (FM) experience to enhance the FM competency in the IOC team

• Must be able to work 12 hour shifts on a Day/Night/Off/Rest cycle

• Proficient in MS 365, specifically Word, Excel, PowerPoint and Teams

• Proficiency in BI, AI and Automation tools (i.e. Power BI, Power Automate) is beneficial

• Ability to communicate effectively with all levels, from peers to management to operational staff

• Customer oriented with the ability to adapt and respond to different situations

• Analytical and able to prepare reports, documentation and dashboards

• Confident in presenting to management

• Possess operational acumen and ability to think on the feet

• Excellent problem solving and troubleshooting skills

• Able to multi-task, prioritize and manage time effectively

• Security Ops Centre (SOC) experience not mandatory, requisite training will be provided