Manager, Human Resource Shared Services (HRSS)

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a strategic HR professional to lead a Group Shared Services team. This role is pivotal in ensuring efficient HR operations across multiple business units, focusing on post-onboarding processes and continuous improvement. The ideal candidate will have extensive HR experience, strong leadership skills, and a knack for problem-solving. This opportunity offers a chance to foster a high-performance culture while implementing innovative solutions to enhance service delivery. Join a forward-thinking organization dedicated to operational excellence and employee satisfaction.

Qualifications

• 8+ years of HR experience with 5+ years in HR operations.
• Experience managing a team in a shared services environment.

Responsibilities

• Oversee administration of post-onboarding employee lifecycle processes.
• Lead and develop a team of HR officers and executives.

Skills

HR Operations Management

Team Leadership

Stakeholder Management

Problem-Solving

Attention to Detail

Education

Bachelor’s Degree in Human Resources

Bachelor’s Degree in Business Administration

Tools

SAP

Workday

Oracle

RPA

MS Power Automate

Job description

About

We are seeking a strategic and detail-oriented HR professional to lead a Group Shared Services team in delivering efficient, consistent, and compliant HR operational support across multiple business units. This position plays a vital role in overseeing the execution of post-onboarding employee lifecycle processes and driving system and process improvements to enhance service delivery and operational efficiency.

Job Responsibility

• Oversee end-to-end administration of employee lifecycle processes post-onboarding

• Ensure service delivery standards are met in alignment with defined SLAs and KPIs.

• Lead and develop a team of HR officers and executives.

• Build team capabilities in managing routine operations and resolving complex cases.

• Foster a high-performance culture that prioritises service quality and responsiveness.

• Ensure HR practices are aligned with internal policies and statutory regulations.

• Maintain accurate and updated documentation for all HR operational processes.

• Conduct regular process reviews and ensure adherence to compliance standards.

• Identify and lead initiatives to streamline HR workflows and improve turnaround times.

• Collaborate with relevant teams to implement technology-enabled solutions, including HR systems and automation tools (e.g., RPA, MS Power Automate).

• Champion innovation and operational excellence through data-driven decision-making.

• Act as the primary point of contact for assigned business units, facilitating smooth communication and issue resolution.

• Partner with cross-functional HR teams to ensure alignment of shared services with overall HR strategy.

• Address escalated queries or concerns with a solutions-focused and professional approach.

Job Requirement

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Minimum 8 years of HR experience, with at least 5 years in HR operations. Minimum 5 years of experience in managing a team within a shared services or centralised HR environment.

• Working knowledge of HR systems (e.g., SAP, Workday, Oracle) and automation tools.

• Experience with technology implementation projects, especially involving RPA or MS Power Automate, is a plus.

• Strong leadership, problem-solving, and stakeholder management skills.Excellent organisational ability with attention to detail.Agile and adaptable in a fast-paced and performance-driven environment.

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Damien Sim Zheng Hao

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