Manager (Home Care)

ECON Healthcare (Asia) Limited; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Home Care Manager to oversee operations in the Home Care Department. This role includes managing staff, developing care plans, and ensuring high standards of patient-centric care. Ideal candidates will possess strong clinical skills, leadership experience, and a passion for enhancing the quality of home care services.

Qualifications

• State Registered Nurse with valid practicing license from the Singapore Nursing Board.
• Valid certification in Basic Cardiac Life Support (BCLS).
• At least 8 years' experience in department management.

Responsibilities

• Lead and manage the Home Care Department's daily operations.
• Conduct assessment of new and existing clients for care planning.
• Ensure compliance with clinical quality standards and regulations.

Skills

Clinical skills

Interpersonal skills

Communication skills

Analytical thinking

Problem-solving skills

Education

Bachelor Degree in related field

Diploma in Nursing

Job description

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible to ensure that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients’ needs, in accordance with established policies and procedures, standards of nursing care and practices

Business Operations and Leadership

• Play a leading role as a resource person in an effective way of managing the home care business

• Lead and manage the day to-day operations of the home care department

• Responsible to achieve the set targets in meeting the profitability of the department

• Handle home care enquiries and provide financial counselling when necessary

• Work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services

• Review existing and develop new home care policies, standard operating procedures and service agreement as and when the need arise

• Maintain an effective home care operations by initiating, reviewing and implementing standard operating procedures and policies

• Maintain documentation of client care services and records

• Evaluate the effective and efficient use of consumables and supplies

• Maintain and upkeep a proper inventory control with regular inspection and audits

• Responsible to prepare for periodic regulatory audit when it’s due

Manpower Management and Development

• Lead and manage a team of care staff in terms of their deployment

• Work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression

• Plan proper scheduling for care staff based skill mix and competencies to fulfill client’s requirements and needs

• Facilitate in staff engagement and wellness to keep them motivated and engaged

Clinical Role & Clinical Quality

• Conduct assessment of new and existing clients to facilitate in developing the plan of care

• Perform nursing procedures as per request

• Work closely with Chief Nurse to ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices

Department Operations

• Collaborate with other related departments to ensure smooth operational flow of the Home Care business

• Sustain strong engagements with clients and manage schedule of homecare services

Feedback Management

• Investigate and resolve all feedback and complaints received from all clients or regulatory body

• Assist in any investigation that is escalated to Chief Nurse

• Escalate any favourable, unfavourable and unresolved feedback to Chief Nurse

Other Duties

• Assume any other additional responsibilities as assigned by Chief Nurse

• Work with Chief Nurse to perform staff annual appraisal

• Provide timely submissions of appropriate report to the respective departments

• Maintain good communication and engagement with clients and sponsors

Requirements:

• Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage

• State Registered Nurse with valid practicing license issued by the Singapore Nursing Board.

• Valid certification in Basic Cardiac Life Support (BCLS).

• At least 8 years’ experience in management of department and have provide supervision to a team of subordinates.

• Strong clinical skills including understanding on health care system

• Strong interpersonal and communication skills to facilitate relationships amongst key stakeholders

• Service-oriented, meticulous, resourceful, independent and team player

• Possess positive work attitude, initiative and responsible to complete tasks and projects

• Analytical thinking, decision-making and good problem-solving skills