Manager (Home Care)

About Us

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia, and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services, and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

Job Description

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible for ensuring that all home care staff provide patient-centric, personalised, specialised, and compassionate care to home care clients' needs, in accordance with established policies and procedures, standards of nursing care, and practices.

Business Operations and Leadership

• Play a leading role as a resource person in managing the home care business.
• Lead and manage the day-to-day operations of the home care department.
• Responsible for achieving set targets in meeting the profitability of the department.
• Handle home care enquiries and provide financial counselling when necessary.
• Work with the marketing team to implement marketing strategies to meet overall sales objectives of home care services.
• Review existing and develop new home care policies, standard operating procedures, and service agreements as needed.
• Maintain effective home care operations by initiating, reviewing, and implementing standard operating procedures and policies.
• Maintain documentation of client care services and records.
• Evaluate the effective and efficient use of consumables and supplies.
• Maintain proper inventory control with regular inspections and audits.
• Prepare for periodic regulatory audits when due.

Manpower Management and Development

• Lead and manage a team of care staff in terms of their deployment.
• Work closely with nursing training to develop their competency for ongoing updates of their skills and knowledge, leading to professional career progression.
• Plan proper scheduling for care staff based on skill mix and competencies to fulfill clients' requirements and needs.
• Facilitate staff engagement and wellness to keep them motivated and engaged.

Clinical Role & Clinical Quality

• Conduct assessments of new and existing clients to facilitate the development of the plan of care.
• Perform nursing procedures as requested.
• Work closely with the Chief Nurse to ensure clinical quality standards are disseminated and adhered to, including compliance with nursing, infection control, safety requirements, and regulations.

Department Operations

• Collaborate with other related departments to ensure smooth operational flow of the Home Care business.
• Sustain strong engagements with clients and manage the schedule of home care services.

Feedback Management

• Investigate and resolve all feedback and complaints received from clients or regulatory bodies.
• Assist in any investigation escalated to the Chief Nurse.
• Escalate any favorable, unfavorable, and unresolved feedback to the Chief Nurse.

Other Duties

• Assume any other additional responsibilities assigned by the Chief Nurse.
• Work with the Chief Nurse to perform staff annual appraisals.
• Provide timely submissions of appropriate reports to the respective departments.
• Maintain good communication and engagement with clients and sponsors.

Requirements:

• Possess a Bachelor Degree in a related field and/or Degree or Advanced Diploma or Diploma in Nursing (an added advantage).
• State Registered Nurse with a valid practicing license issued by the Singapore Nursing Board.
• Valid certification in Basic Cardiac Life Support (BCLS).
• At least 8 years of experience in department management and supervision of a team.
• Strong clinical skills, including understanding the healthcare system.
• Strong interpersonal and communication skills to facilitate relationships among key stakeholders.
• Service-oriented, meticulous, resourceful, independent, and a team player.
• Possess a positive work attitude, initiative, and responsibility to complete tasks and projects.
• Analytical thinking, decision-making, and good problem-solving skills.