Manager, Healthcare Performance & Innovation Office (HPIO)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading healthcare group in Singapore seeks a candidate to drive continuous improvement and innovation initiatives to enhance patient care, safety, and productivity. Ideal for someone with a strong background in healthcare and proven skills in Lean Six Sigma methodologies, along with effective communication and problem-solving abilities.

Qualifications

• At least 5 years of relevant work experience in healthcare.
• Experience in facilitating workshops and conducting training.
• Experience in applying Design Thinking framework and human-centric design techniques preferred.

Responsibilities

• Support hospital leadership in developing, planning, and implementing improvement programs.
• Facilitate events and workshops, providing advice on methodologies.
• Drive and support innovation and digitalization efforts.

Skills

Analytical skills

Problem solving

Communication skills

Planning skills

Education

Degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science

Certified Lean Six Sigma Green or Black Belt

Job description

• Our client is a well-known healthcare group with operation in various medical services.
• Stable work environment
• Career progression

Summary of role

Reporting to the Deputy Director of HPIO, you will be responsible for driving and supporting continuous improvement and innovation initiatives to improve quality of care, patient safety, productivity and experience of both patients and employees in hospitaland community care.

Responsibilities:

• Support hospital leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
• Develop, conduct and customize training and hands-on application programmes in Lean Thinking, RCA and Design Thinking methodologies
• Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S
• Provide guidance to a pool of in-house trained facilitators
• Drive and support innovation and digitalization efforts
• Introduce and administer hospital Quality Improvement Project awards
• Organize the annual Quality & Safety Festival
• Coordinate MOH andAIC initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze survey data and follow-up with improvement efforts
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross institutional improvement projects
• Any other tasks as assigned by HOD

Requirements:

• A degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science
• Certified Lean Six Sigma Green or Black Belt is a must for candidate without healthcare experience
• At least 5 years of relevant work experience in healthcare
• Experience in facilitating workshops and conducting training
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
• Experience in design and marketing will be an added advantage
• Excellent planning, analytical, problem solving and communication skills are essential.
• Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges

Please email your resume in a detailed MS Word format to [e-mail] providing the following details

1) Current & Expecting Salary

2) Date Available

3) Reason to leave each job

We regret that only shortlisted candidates will be notified

Job ID:L569WRV3

People Profilers Pte Ltd

Posting Personnel: Jovian Tay, Principal Consultant

DDI: [phone]

Address: 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1110579