Manager, Healthcare Performance & Innovation Office (HPIO)

People Profilers; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic manager to lead performance and innovation initiatives. This role involves supporting hospital leadership in continuous improvement programs, developing training in Lean and Design Thinking methodologies, and facilitating workshops. The ideal candidate will possess a degree in relevant fields and have a strong background in healthcare practices. Join a forward-thinking organization that values innovation and quality improvement, offering a competitive remuneration package and a supportive work environment. If you are passionate about driving change and enhancing healthcare services, this opportunity is perfect for you.

Qualifications

• 5+ years of relevant experience in healthcare and training.
• Certified Lean Six Sigma Green or Black Belt preferred.

Responsibilities

• Support hospital leadership in continuous improvement and innovation.
• Develop and conduct training in Lean Thinking and Design Thinking.
• Facilitate workshops and provide guidance to facilitators.

Skills

Lean Six Sigma Green or Black Belt

Workshop facilitation

Design Thinking framework

Analytical skills

Communication skills

Problem-solving skills

Self-motivation

Education

Degree in Business/Industrial Design/Engineering/Medicine/Nursing/Pharmaceutical Science

Tools

RCA

6S

Job description

Manager, Healthcare Performance & Innovation Office (HPIO)

Job Description:

Our client is a well-known healthcare group that provides various medical support and services.

Stable work environment

Requirements:

• A degree in Business/Industrial Design/Engineering/Medicine/Nursing/Pharmaceutical Science
• Certified Lean Six Sigma Green or Black Belt is highly preferred
• At least 5 years of relevant work experience in Healthcare
• Experience in facilitating workshops and conducting training
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
• Experience in design and marketing will be an added advantage
• Excellent planning, analytical, problem solving and communication skills are essential.
• Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges

Responsibilities:

• Support hospital leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
• Develop, conduct and customize training and hands-on application programmes in Lean Thinking, RCA and Design Thinking methodologies
• Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S
• Provide guidance to a pool of in-house trained facilitators
• Drive and support innovation and digitalization efforts
• Introduce and administer Hospital Quality Improvement Project awards
• Organize the annual SAMH Quality & Safety Festival
• Coordinate MOH, AIC or RH (CGH) initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze survey data and follow-up with improvement efforts
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross institutional improvement projects
• Any other tasks as assigned by HOD

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your updated resume in a detailed MS Word format to [e-mail]

• Current and Expecting Salary
• Date Available
• Reason for leaving

We regret that only shortlisted candidates will be notified.

Job ID: L44W8895

People Profilers Pte Ltd

DDI: [phone]