Manager, Healthcare Performance & Innovation Office (HPIO )

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known healthcare group seeks a Manager for the Healthcare Performance & Innovation Office. You will lead initiatives aimed at improving quality, patient safety, and productivity. The role requires a degree in a relevant field, with significant experience in quality improvement and strong leadership skills.

Qualifications

• 5+ years of relevant work experience in healthcare.
• Experience in Quality Improvement is essential.
• Certified Lean Six Sigma Green or Black Belt required without healthcare experience.

Responsibilities

• Support hospital leadership in implementing continuous improvement programmes.
• Facilitate training in Lean Thinking and Design Thinking methodologies.
• Drive innovation and digitalization efforts.

Skills

Planning

Analytical Skills

Problem Solving

Communication Skills

Education

Degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science

Job description

Manager, Healthcare Performance & Innovation Office (HPIO )

Job Description:

• Our client is a well-known healthcare group with operation in various medical services.
• Stable work environment

Summary of role

Reporting to the Deputy Director of HPIO, you will be responsible for driving and supporting continuous improvement and innovation initiatives to improve quality of care, patient safety, productivity and experience of both patients and employees in SACH and community care.

Responsibilities:

• Support hospital leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
• Develop, conduct and customize training and hands-on application programmes in Lean Thinking, RCA and Design Thinking methodologies
• Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S
• Provide guidance to a pool of in-house trained facilitators
• Drive and support innovation and digitalization efforts
• Introduce and administer hospital Quality Improvement Project awards
• Organize the annual Quality & Safety Festival
• Coordinate MOH andAIC initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze survey data and follow-up with improvement efforts
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross institutional improvement projects
• Any other tasks as assigned by HOD

Requirements:

• A degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science
• Experience inQuality Improvement is a must to have for this role.
• Certified Lean Six Sigma Green or Black Belt is a must for candidate without healthcare experience
• At least 5 years of relevant work experience in healthcare
• Experience in facilitating workshops and conducting training
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
• Experience in design and marketing will be an added advantage
• Excellent planning, analytical, problem solving and communication skills are essential.
• Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges

Please email your resume in a detailed MS Word format to [e-mail] providing the following details

2) Date Available

3) Reason to leave each job

We regret that only shortlisted candidates will be notified

Job ID:L569WRV3

People Profilers Pte Ltd

DDI: [phone]

Resume Design Thinking Six Sigma Medicine Nursing Communication Skills Registration Salary Healthcare Conferences Reason Workshops Continuous Improvement LTD MS Word Problem Solving Preparation Email Planning Design Engineering Marketing Business Leadership Science Training Communication