Manager/ Head of Department, Credit Control

People Profilers; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager/Head of Department for Credit Control. In this pivotal role, you will oversee daily collection operations, manage a team, and implement effective strategies to recover non-performing loans. Your expertise will be crucial in enhancing collection processes and ensuring compliance with industry regulations. If you are a proactive leader with a passion for financial management and a track record of success, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the financial sector.

Qualifications

• 5+ years of experience in banking or financial institutions.
• Strong problem-solving and time management skills.

Responsibilities

• Manage daily collection operations and maximize productivity.
• Handle credit control tasks and recover non-performing loans.

Skills

Team Management

Time Management

Problem Solving

Credit Control

Education

Diploma in Banking/ Business Management or Finance

Job description

Manager/ Head of Department, Credit Control

Job Description:

Responsibilities

• Manage daily collection operations to maximize productivity and achieve targets.
• Handle credit control tasks, including payment processing and cancellations.
• Work on recovering non-performing loans (NPLs) by creating and executing repayment strategies.
• Assign call leads and monitor team attendance and performance.
• Handle and resolve team and customer complaints, ensuring proper documentation.
• Review teams promises-to-pay (PTP) commitments according to guidelines.
• Conduct monthly performance reviews and call monitoring for quality assurance.
• Improve collection strategies and processes with management input.
• Oversee account assignments for pre-charge-off actions and agency follow-ups.
• Track collections targets and escalate any shortfalls or issues to supervisors.
• Monitor delinquency trends, providing feedback and insights to management.
• Improve processes for credit control and collections.
• Ensure compliance with industry guidelines and regulations in all collection activities.

Requirements:

• Possess at least Diploma in Banking/ Business Management or Finance or Equivalent
• At least 5 years of relevant working experience in a Bank or Financial Institution
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
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